Anni's Nails
💅 Beauty & Spa · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
business overcharged for services and performed poor quality nail application
Business reply on Google
Hi Lou, I’m very sorry to see that you had a bad experience. We are deeply sorry that you were unhappy with your service. As we are not a scam nor do we hide pricing as it’s told upfront before services begin. I hope you find your proper nail destination and they can take care of you the way you desire.
Poor quality manicure and pedicure with uneven application and no massage.
Business reply on Google
Hello Tejal, thank you for your review and your time to come in. I have spoken with our techs and reviewed the surveillance video. It appears that there was some change from what you had originally requested from Gel polish to regular polish mid process. While these processes are very similar the sequence of events are varied in them. I do want to apologies for your bad experience and hope that you find what you are looking for at your next nail salon adventure.
The nail technician failed to perform the requested cat eye design.
Business reply on Google
Hi Harneet, I’m very sorry to see that you had such a disappointing experience with us. Did you speak with our manager before leaving or let the technician know of your concerns during your appointment so that we can we could take care of you?
The nail salon tools and equipment were not properly sanitized.
Rough handling and poor attention to detail during nail service.
Technician provided inconsistent pricing and performed poor quality nail work.
Business reply on Google
I’m so sorry to hear about your experience. We don’t have anyone by the name Ivy at our shop. Can you please send me a message with what time you came in and the chair number so I can reviews video footage and speak to my team.
poor quality manicure and pedicure services with low durability
Business reply on Google
Good Morning Ivana, We are extremely sorry to hear that you are upset with your pedicure. I see you came in on the third but you did manicure and pedicure for a total just over $100. We would be glad to try and fix your pedicure. Please call the shop and we will gladly fix it.
Nails chipped prematurely due to poor quality product
Business reply on Google
Hey Dayana, I am very sorry to hear that your nails did not come out the way you like. I know you have been coming here for a long time. I am very sorry to see you feel this way. There is always a possibility that it can be a multitude of reasons that could cause something like this to happen. We will look into this and see what we can find out.
Acrylic nails fell off within two weeks of application.
Business reply on Google
I’m very sorry to see that you are unhappy with your nail coming off. Acrylic nails usually last 2-3 weeks before needing a fill-in. As of them coming off that can happen depending on many different factors.
Staff caused a physical injury during a pedicure service.
Business reply on Google
I’m very sorry to hear that you had a bad experience. I would like to find out more information about this. Please email or call me.
inconsistent nail sizing and unprofessional staff behavior
Staff made unprofessional comments about the customer in another language.
Business reply on Google
I’m extremely sorry to hear this happened. I will speak with the ladies about this behavior.
Customer sustained a permanent nail deformity during a service.
Long wait time and aggressive, neglectful service during nail removal.
Staff failed to replicate the nail design shown in the picture.
Business reply on Google
Thank you for the time for the review. I am extremely sorry to hear that you had an upsetting experience. However, I do know that they asked many times through the process if this is what you would like and would not continue without your approval.
technician filed nails too short and performed a rushed service
Business reply on Google
I’m so sorry to hear about this. I will look into what happened and speak with our team.
Customer waited twenty minutes without service or acknowledgement.
Nail technician provided poor quality service and ignored customer feedback.
Customer felt the manicure service price was too expensive.
Staff refused walk-in service despite advertising availability.