Anthem Automotive | Auto Repair Shop
🚗 Auto & Repair · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Repair shop failed to complete vehicle service by the promised time.
Failed transmission repair and poor customer service over multiple visits
Shop charged for unauthorized repairs and failed to address transmission issues.
Long wait time and lack of staff greeting upon arrival.
Technician damaged oil pan and attempted improper repair causing expensive replacement.
Shop failed to perform promised repairs and did not provide updates.
staff were unprofessional and argumentative over the phone
Shop misdiagnosed engine issue to overcharge for unnecessary replacement
Replacement transmission failed repeatedly and remains defective after warranty repair.
Business reply on Google
We do not have an "Angel" or "Ghee" in our customer database. All our warranties are backed for 1year which includes parts and labor. we recommend you speak with the shop you had the work done at since we do try and help our customers even after warranty expires, hopefully they will too.
Poor communication and rude staff during a month-long vehicle repair.
Business reply on Google
The insurance company who paid for your complete repair took three weeks to approve the repair. The day we got approval you were called and informed that it would take about a week to rebuild and install and program your transmission. there was definitely more than one call to inform you that we were waiting for approval and then a call to inform that we got the approval and would begin repairs. When repairs were completed you were called again. I assure you that there was never any rudeness as we were on your side with the delay on approval.
Shop failed to service vehicle or provide updates for five weeks.
Business reply on Google
Marius Faur is a used car dealer and never offered or paid us a dollar for any of the diagnostic work performed on his vehicle. He always advised us to take our time. I spoke with him on many occasions regarding the status and we ordered parts that he never paid for and took his vehicle.
The vehicle repair failed to resolve the engine performance issue.
Business reply on Google
We only recommended that she bring it back when the problem could be duplicated so that it could be diagnosed properly.
insufficient explanation of repairs and unclean waiting area
Business reply on Google
Thank you for your review Mary. Just to be clear we do not charge a diagnostic if you get the repairs done. The only time we would charge you a diagnostic fee is if you receive an estimate and choose NOT to do the repairs. However, if you come back at a later time to get the repairs done, we will deduct your diagnostic fee from the repairs. We always want to be fair and up front with our customers.
The repair shop performed substandard work on a vehicle.
Business reply on Google
Jacob, We are sorry to hear that you had a bad experience, however we can not find you in our system as a customer. Our company stands behind our work with a nation wide warranty. Moving out of town would not cause us to cut corners or put the customer in a situation without options. We only have one location on Lone Cactus Dr and 7th Avenue. If you took your vehicle to any other Anthem location other than this one, please be advised that you are reviewing the wrong company. We would be happy to talk to you about anything that may have occurred in our shop,however once again we do not show you as a customer in our system.
vehicle malfunctions persisted after multiple repair attempts at the shop
Business reply on Google
Antonio , You were only here twice. The second time you brought your car, you had ruptured your fuel tank and damaged the fuel pump. We charged you nothing for repairs out of good will. Now, six months later you decide to leave this review?