Apex Auto Tech
🚗 Auto & Repair · Pasadena
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to honor confirmed appointments for oil changes.
Mechanic misdiagnosed vehicle issue leading to unnecessary repairs and recurring…
Business reply on Google
We appreciate the recommendation and kind words about our business! We look forward to working with you again!
Incompetent repairs and unnecessary charges due to incorrect diagnostic equipment usage.
Business reply on Google
Juan, we are sorry if there was ever any confusion between us regarding your truck. Our team is devoted to transparency and honesty, and we'd love to discuss this situation with you further over the phone. -Rafael and Edgar, Owners
Mechanics failed to repair vehicle and damaged the dashboard
Business reply on Google
Elia, we're happy we were able to reach out to you directly and get everything fixed up. Let us know if you ever need anything else in the future. -Rafael and Edgar, Owners
Poor communication and failure to repair vehicle despite high service charge
Business reply on Google
Thanks for sharing your experience, Carolyn. We could have communicated better, and we regret that we didn't. As for your receipt, we hope you'll reach out if you still have any questions -- we'd be happy to address your concerns. -Rafael and Edgar, Owners
Parts were not ordered for the scheduled truck repair appointment.
Business reply on Google
Raymond, we could have communicated better, and we regret that we didn't. We know we can do better next time, so we hope you'll give us another chance if you ever need any of our services again. -Rafael and Edgar, Owners
repairs were not performed correctly despite high cost
Business reply on Google
Cass, this is very sad to read. We would love to speak with you over the phone so we can work through what happened here. -Rafael and Edgar, Owners