Apple Lease Returns
🚙 Rental Cars · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The vehicle was returned uncleaned and with an empty gas tank.
Vehicle requires expensive engine repairs shortly after purchase
Business reply on Google
Enicka, sorry to hear about your issues. I have tried reaching out to you, and will continue to reach you. Randy Cash, Apple Lease Returns Austin
The business sold a vehicle to another party during the purchase process.
Business reply on Google
Gregory, unfortunately in this case, the vehicle was sold prior to you coming in the second day for it. I did see that you and your uncle were in the dealership the day prior and chose at that point not to make the purchase. I apologize you didn't get the opportunity to come back in on day 2 to purchase. Regards, Randy.
dealership sold a car after promising it was available for viewing
Business reply on Google
Anthony, I'm sorry that happened to you. Our vehicles, as well as vehicles at any dealership visited, are first-come first-serve. Keep us in mind in the future! Randy Cash, General Manager, Apple Lease Returns Austin
Difficulty purchasing leased vehicles at the end of the term.
Business reply on Google
Margaret, I apologize for the inconvenience on purchasing said vehicles at the termination of your leases. We will strive to make the process more fluid in the future. Randy Cash, General Manager, Apple Lease Returns Austin
Water pump failed shortly after purchasing a used vehicle.
Business reply on Google
Demarcus, I'm sorry to hear that your water pump malfunctioned after 3 months of driving it. Unfortunately those things happen and are out of our control. Your Tahoe was thoroughly checked out prior to your purchase over 3 months ago. If there was an issue at that time, it would have been fixed prior to offering the vehicle for sell to the general public. Randy Cash, General Manager, Apple Lease Returns Austin
Business sold the item to another customer while the reviewer returned.
Business reply on Google
Benito, I apologize if you feel discriminated against. I assure you that Rosa (Latina) is not racist, nor are any of my staff members. We do sell vehicles on a "first come, first serve" basis, unless there is a 48 hour deposit already taken on the vehicle. If you left without leaving a deposit, the vehicle is open for any of our many agents to sell. It is very easy to lose out on a vehicle without a deposit because of how quickly they sell. Also, i noticed in your business reviews, there are multiple One Star reviews. I hope in the future, you have better experiences at local establishments. Again, I apologize that you feel this way. R Cash, General Manager, Apple Lease Returns Austin
Vehicle sold to another party despite a soft hold agreement.