Apple Moving
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving crew damaged goods and displayed unprofessional behavior.
Business reply on Google
Sarah, we sincerely apologize for your experience. Please contact [email protected] to begin the process of liability for any damaged goods. We understand there was a delay associated with your load due to the fact that the sprinkler system turned on and several items became wet. Unfortunately, that resulted in delaying the remainder of the load until the following day because we did not want to risk mold in your shipment by loading wet items. Our aim is to always deliver exceptional service regardless of the circumstance and it appears we missed the mark here. If you would like to discuss in greater detail, please don't hesitate to contact us at [email protected] so that we can help resolve any outstanding issues.
Movers were unprofessional, inexperienced, and damaged belongings during the packing…
Moving crew caused property damage and exhibited unprofessional behavior.
Movers damaged items and falsified inventory condition reports to avoid liability.
Business reply on Google
Dear, Sarah Chavez, thank you for your review. We apologize that our service did not satisfy your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please accept our sincerest apologies on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Moving company damaged, destroyed, and lost numerous personal belongings.
Business reply on Google
Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further. Please accept our sincerest apologies on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Moving company caused extensive damage to household items due to poor packing
Business reply on Google
Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further. Please accept our sincerest apologies on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Movers damaged personal property and packed items in an unsafe manner.
Business reply on Google
Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further. Please accept our sincerest apologies on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
movers damaged fragile items and packed belongings in a disorganized manner
Business reply on Google
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further but are unable to locate your shipment in our system. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Movers damaged property, left debris, and failed to follow instructions.
Business reply on Google
Thank you for bringing this to our attention. We’re so sorry that your experience did not match your expectations. This is on us. We always aim to deliver a great experience. We will use the feedback to make us better and to ensure this doesn’t happen again. We sincerely apologize on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Moving company lost or stole the customer's entire shoe collection.
movers damaged property and acted in a confrontational manner
Business reply on Google
Thank you for letting us know about this. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further. Can you contact us at [email protected] so that we can try to help resolve any outstanding issues?
items were packed without padding causing damage to belongings
Business reply on Google
Thank you for bringing this to our attention, Stephanie. We have tried to locate your shipment in our system and are unable to find anything under your name. Is it possible that it was registered under another name or that you may have used a different company? We would love the opportunity to investigate your feedback further and resolve but just need more details. Can you please contact us at [email protected] so that we can try to help?
Improper packing caused irreversible damage to artwork and frames.
Business reply on Google
We apologize that our service did not satisfy your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please accept our sincerest apologies on behalf of everyone on the team. Could you please contact us at [email protected]? We’ll work with you to resolve any issues as quickly as possible.
Moving company employee allegedly stole cash from customer purse
Business reply on Google
We do not want to get into a back and forth on a public forum but with an accusation of theft do feel it's important for us to speak up. We are confident that we have done everything in our power to help resolve the situation and try to locate the missing cash, including having our crew searched on site at the job by a 3rd party. Again, we do not take these types of accusations lightly and if there is anything more you feel that we could have done or could still do, please contact us at [email protected] or 210-310-0139.
Front desk staff was rude and business has limited operating hours.
Business reply on Google
Based on your feedback it sounds like you could be a driver as opposed to a customer, James, but regardless, we are sorry you had a poor experience. Please reach out to us at [email protected] if there's anything we can do to make your next delivery a better experience.
Movers damaged furniture and personal items while leaving trash behind.
Moving crew stole personal property and displayed unprofessional behavior during packing.
Business reply on Google
We take accusations of theft very seriously. According to the follow up notes left by the supervisor on the day of your move, there appears to be an explanation addressing each of your concerns. We are happy to walk through this with you over the phone or through email instead of via public forum. We’re sorry you had a frustrating experience but are confident we can resolve the situation, much of which appears to be a misunderstanding. Please contact us at [email protected] as soon as possible to continue the conversation.
Movers damaged property, falsified inventory records, and lost shipment items.
Business reply on Google
Is it possible that your move was listed under another name, Asena? We are looking into this but don't have a record of anything in our system under your name.
The moving company stole personal property during multiple relocation services.
Business reply on Google
We take allegations of theft very seriously and have thoroughly researched your specific circumstance. Upon reaching out to try to resolve the situation and asking for specifics, we were initially told items like a specific game system was stolen only to follow up and be told that it was a different brand of game system stolen than originally stated. The facts have changed several times which makes finding a resolution very difficult. Again, we take this very seriously and upon questioning the crew have no reason to believe there was theft of any kind. They are a long-time crew that has never had allegations of theft made against them before.
movers stole personal items from the customer's belongings