Apple Moving DFW
🔧 Home Services · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving company failed to arrive during the scheduled appointment window.
Business reply on Google
Hello David, We’re sorry to hear about your experience, but after thoroughly reviewing our records, we do not show a scheduled move or appointment for you with Apple Moving DFW on Saturday, May 17, 2025, or for the 12–2 PM time window you mentioned. It’s possible this was a different company with a similar name. We take our service and communication seriously and would appreciate the opportunity to clarify this. If you believe this was a mix-up, we kindly ask that you consider removing or updating your review to reflect the correct business. If there’s anything further we can do to help clear up the confusion, please don’t hesitate to reach out directly. Thank you, Apple Moving DFW
A staff member was rude and dismissive during the moving service.
Movers overcharged for boxes and destroyed bedroom furniture during transport.
Business reply on Google
Good Afternoon Dennie, While we understand your frustration of an issue like this occurring on your move. We at Apple Moving DFW, LLC have no record of moving you (at least under this name) in the last 5 years. Perhaps it was a different company that you used for your services.
The company charges a high minimum fee for short distance moves.
Business reply on Google
Good afternoon, Gregory! We are glad that you were able to find someone to successfully move your items for the lesser price, and we're sorry that our minimum service was higher than your needs, but as professional, licensed and fully-insured (as the law dictates) movers with a brick and mortar location and highly skilled movers, our overhead is understandably higher than some smaller companies, with whom you take a greater risk with your items. Please feel free to call us for moving services at any time; you will find our quality after 30 years serving Dallas, to be well worth the cost. Regards, Apple Moving DFW 972 239-0399 applemovingdfw.com
Movers damaged property and increased prices after arriving at the home.
Business reply on Google
Good Afternoon Serena, We at Apple have attempted to contact you on several occasions via both phone and email, trying to discuss the customer service issue, and schedule repairs to your damaged items, with no contact back to our office we have been unable to rectify any issue you may have had with your service. On the date of move additional items were added to the original service estimate, which caused the price to increase. We at Apple are still happy to make repair to any/all damaged items that occurred during this move, we just need more information from you. Please feel free to contact our office at any time to rectify this situation.
Company failed to provide compensation for damaged personal belongings.
Business reply on Google
Dear Teresa: Speaking for the entire staff at Apple Moving, we are sorry that your service was less that either party would have hoped. We try always to provide the best possible move at a reasonable price. Our crew loaded your household goods from a mini-storage into a rental truck for you, and the crew noted at the time that there were insufficient pads and straps to secure your items at the time of the load. As they were traveling out-of-state, that protection was critical. Nonetheless, even though legally and technically, Apple had no liability to damage of the items and had up to 90 days in which to address your claim, in good faith, Apple sent you a check on 12/20/2019, 27 days after receiving your claim to help offset your cost of repairs of the various scrapes and scratches your furniture incurred. If you have not yet received your check, please contact us immediately at either (972) 239-0399 or www.applemovingdfw.com, and we'll be more than happy to write you a replacement check. Regards, Apple Staff
movers damaged furniture and refused to accept responsibility
Business reply on Google
Good afternoon, Stephanie: I researched your file and find that while we did, indeed move you in September of 2019, we were never notified of any damages to your household goods so no claim was filed. My sincere apologies that your move with us was less that either we, or you, would have wanted it to be. Should you choose to use Apple again at some future date, I am certain that you will find we really do provide excellent service. Regards, Apple Moving DFW 972 239-0399 applemovingdfw.com
Moving company caused property damage and refuses to provide insurance information.
Movers damaged furniture and failed to transport all items.
Business reply on Google
Katy, We are sorry you had an experience like this with Apple Moving DFW, if we had been made aware of this situation, we would have sent another crew out to your home to rectify the situation. Unfortunately, if we are unaware of a situation, we cannot be allowed to make right, for the client. I am sorry you had to deal with this as your experience with Apple Moving, DFW.
Movers failed to show up and provided no communication.
Movers block the driveway at the storage facility.
Movers failed to show up and promised compensation was never sent.
Business reply on Google
I'm sorry, Paula, that you had problems getting through our voicemail; we got several other voicemails in the same timeframe, so I'm not sure what went wrong, but we have notified the phone techs that there may be an issue. By the time I got into the office the next morning, I had emails from you, the last one telling me you had, understandingly, secured another mover. It seemed there was nothing left for me to do except to genuinely apologize for the service failure. Up until that time, we had no idea that your mover had not taken care of you. It is just something that does not happen here, so it was beyond our imagination that your move was not completed. Again, our sincere apologies for the service failure. I can assure you that the matter has been dealt with internally, but, unfortunately, that does not change the situation.
Movers allegedly stole personal property and exhibited unprofessional behavior.
Business reply on Google
We take customer service serious at Apple Moving DFW. We are very sorry that we did not meet your expectations. Please contact us at [email protected], or call us at (972)239-0399. We will do what we can to ensure your satisfaction. Sincerely, Will and the Apple Moving DFW Team
Moving company broke television and provided inadequate compensation for damages.
Business reply on Google
We are very sorry that we did not meet your expectations. Please contact us at [email protected], or call us at (972)239-0399. We will do what we can to ensure your satisfaction. Sincerely, Will and the Apple Moving DFW Team
Moving company damaged refrigerator and offered inadequate compensation for repairs
Business reply on Google
Thank you for your feedback. We take customer service serious at Apple Moving DFW. We are very sorry that we did not meet your expectations. Please contact us at [email protected], or call us at (972)239-0399. We will do what we can to ensure your satisfaction. Sincerely, Will and the Apple Moving DFW Team
Movers arrived late, damaged furniture, and staff was rude.
Moving company failed to follow instructions and lacked proper documentation
Movers arrived late and were inefficient during the move.
movers damaged furniture and property with inadequate compensation provided
Movers overcharged, worked slowly, handled items poorly, and ignored instructions.