AranGrant
✈️ Airlines · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
bookings were canceled without notification and customer service was unhelpful
Business reply on Google
Updated response on July 24, 2026 Dear Jacy Grieves, Thank you for taking the time to share your feedback with us. However, since we have not received a response to our communication, our ability to further address your concern is limited. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team ================================= Initial response on July 07, 2026 Dear Jacy Grieves, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Agency provided incorrect ticket information leading to extra fees and damage.
Business reply on Google
Updated response on August 15, 2026 Dear milan bui, Thank you for sharing your feedback. Upon review, our service team confirmed that the refund of $187.18 has already been processed. We are grateful for your continued patience and understanding. Once again, thank you for choosing our service. Sincerely Yours, ARANGRANT Team ================================== Initial response on July 07, 2026 Dear milan bui, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Company provided partial refund after months of inconsistent communication and delays.
Business reply on Google
Dear Michelle Tremblay, Thank you for sharing your feedback. We are sorry to learn that your recent experience left you dissatisfied, as this is never the impression we want to give. At the same time, our records confirm that our service team promptly assisted you, and we regret that this support did not meet your expectations. We also acknowledge the delay in processing your refund, which was impacted by the dispute filed with your bank. We truly appreciate your patience and cooperation throughout this process, and we are grateful for the opportunity to work with you in bringing this case to closure. Your feedback is invaluable to us, and we remain committed to improving our service to ensure a better experience moving forward. Sincerely Yours, ARANGRANT Team
Deceptive pricing and dangerous, inefficient flight routing provided by the agency.
Business reply on Google
Dear Bruno S, Thank you for sharing your feedback with us. We truly appreciate the time you took to provide your insights and the knowledge you shared. Rest assured, your comments have been noted and will help us improve the services we offer to our customers. Once again, we sincerely value your input and thank you for helping us become better. Sincerely Yours, ARANGRANT Team
Bait and switch tactics used to inflate flight ticket prices
Business reply on Google
Updated response on May 20, 2026 Dear Milind Pradhan, Thank you for sharing your feedback. We understand your efforts to book tickets with us. Unfortunately, due to changes in prices and availability, we were unable to confirm your booking. Our sales team attempted to assist by offering an alternative flight, and we fully respect your decision should you choose not to proceed. Please know that we are always here to help, and kindly note that prices and availability are subject to change and it is not guarantee until it is booked and confirmed. Once again, we truly appreciate your time and understanding. Sincerely Yours, ARANGRANT Team ================================= Initial response on May 06, 2026 Dear Milind Pradhan, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Business failed to issue a refund for a canceled flight
Business reply on Google
Updated response on August 12, 2026 Dear Alton Brown, Thank you for sharing your feedback. After reviewing your case, our service team confirmed that your ticket was refunded on April 22, 2026, and the amount has already been credited back to your original form of payment. Once again, we truly appreciate your feedback. Sincerely Yours, ARANGRANT Team ===================================== Initial response on May 06, 2026 Dear Alton Brown, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
company failed to process a requested ticket refund after two months
Business reply on Google
Updated response on May 16, 2026 Dear Artin Safarian, Thank you for taking the time to share your honest feedback with us. Our records confirm that our service team has already processed the applicable refund back to your account. We understand the frustration you faced and acknowledge the challenges you described. While we regret that the process did not meet your expectations, your feedback provides us with valuable insight to help us enhance our service moving forward. Once again, thank you for your time and for helping us become better. Sincerely Yours, ARANGRANT Team ============================== Initial response on April 03, 2026 Dear Artin Safarian, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Company withheld refund by deceptively charging for insurance
Business reply on Google
Updated response on March 14, 2026 Dear Yash Patel, Thank you for sharing your feedback. We'd love to help your case; however, without the additional details required, we are limited in the possibility of further addressing your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team ================================== Initial response on March 07, 2026 Dear Yash Patel, Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly. Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your order number and any additional details regarding your issue? We appreciate your cooperation. Sincerely Yours, ARANGRANT Team
Company refuses refunds and provides dishonest information regarding airline policies.
Business reply on Google
Dear Valued Customer, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Hotel vouchers are unusable and customer service communication is poor.
Business reply on Google
Updated response on February 17, 2026 Dear Gary Landau, Thank you for taking the time to share your experience with us. Please be assured that your comments have already been forwarded to the relevant team, who will take the necessary steps to ensure this does not happen again in the future. Your input is invaluable in helping us improve our services, and we are grateful for the time you took to let us know. Once again, thank you for your understanding and for giving us the opportunity to serve you better. Sincerely Yours, ARANGRANT Team ===================================== Initial response on February 03, 2026 Dear Gary Landau, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Incompetent customer service led to financial loss and incorrect booking information.
Business reply on Google
Updated response on February 28, 2026 Dear Rishabh Jhaveri, We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team ======================================= Initial response on January 13, 2026 Dear Rishabh Jhaveri, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Travel agent failed to provide competitive pricing or value-added service.
Business reply on Google
Updated response on January 16, 2026 Dear Paul Swiergosz, Thank you for taking the time to share your feedback with us. We'd love to help your case however, considering the fact that you didn't return us with the details needed, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team =================================== Initial response on January 07, 2026 Dear Paul Swiergosz, Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly. Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your booking reference number and any additional details regarding your issue? We appreciate your cooperation. Sincerely Yours, ARANGRANT Team
Booking cancelled and price increased by five hundred dollars
Business reply on Google
Dear zalmen stein, Thank you for sharing your wonderful feedback with us. We’re delighted to hear that your experience with Davin was amazing. Providing quick, knowledgeable, and pleasant service is always our goal, and it’s rewarding to know we achieved that for you. Your kind words mean a lot to our team, and we truly appreciate you taking the time to let us know. We look forward to serving you again and continuing to make every interaction a positive one. Sincerely Yours, ARANGRANT Team
company failed to provide flight confirmation after taking payment
Business reply on Google
Updated response on January 15, 2026 Dear Chanju Mwase, Thank you for taking the time to share your feedback with us. Your comments help us better understand how you feel about your experience, and they are invaluable in guiding us toward continuous improvement. It is always our intention to assist our customers with care and efficiency, and your feedback provides us with the opportunity to enhance the service we deliver. We look forward to serving you better. Sincerely Yours, ARANGRANT Team ===================================== Initial response on November 07, 2025 Dear Chanju Mwase, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We are currently checking with our relevant team for further investigation. We will get back to you with an update as soon as possible. Your patience is greatly appreciated as we work to address this matter. Sincerely Yours, ARANGRANT Team
Company uses bait and switch tactics for airline ticket sales
Business reply on Google
Updated response on October 02, 2025 Dear Benjamin Shwartz, Thank you for sharing your feedback. We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team ====================================== Initial response on September 19, 2025 Dear Benjamin Shwartz, Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly. Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your booking reference number and any additional details regarding your issue? We appreciate your cooperation. Sincerely Yours, ARANGRANT Team
Company failed to honor travel protection policy and mismanaged rebooking process.
Business reply on Google
Updated on May 17, 2025 Dear Russell Kling, We truly appreciate your time in bringing this to our attention. Upon further review of your case, we confirm that our service team assisted you in accordance with the fare rules set by the airline. As a travel agency, we are bound by the restrictions and policies imposed by the airline, and we must adhere to these guidelines in all cases. We understand that the solution provided may not have met your expectations, and we sincerely appreciate your patience throughout the process. Your feedback is important to us, and we truly respect your decision. However, if you require any additional assistance with your ticket, please know that we are always here to assist while ensuring compliance with the airline's rules and restrictions. Once again, we thank you for your time. Sincerely Yours, ARANGRANT Team ===================================== Initial response on April 24, 2025 Dear Russell Kling, Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you may have faced and understand your concerns. Please know that we have acknowledged your review and are curren
Agent quoted inaccurate prices and refused to honor original booking offer.
Business reply on Google
Initial response on June 25, 2025 Dear Tatyana McLellan, Thank you for taking the time to share your experience with us. We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team ================================= Initial response on May 09, 2025 Dear Tatyana McLellan, Thank you for sharing your feedback. We sincerely appreciate your insights and understand your concerns. Your review is important to us, and we will be discussing it with our relevant team to ensure we address the issue appropriately. We will get back to you with an update as soon as possible. Sincerely Yours, ARANGRANT Team
Agency changed flight without permission and added hidden fees
Business reply on Google
Updated on Feb 10, 2025 Dear Sophia M. We are glad that you've taken the time to share your thoughts on Jan 8, 2025. We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience. We'd love to help your case however, considering the fact that you didn't return our attempts of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us. Sincerely Yours, ARANGRANT Team Initial response date Jan 8, 2025 Dear Sophia M. Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly. Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your booking reference or order number and an
company failed to process refund after cancelling original ticket booking
Business reply on Google
Dear Greg White, We’re sorry to hear of your less than satisfactory experience with AranGrant. We value our customer's opinions and would like to thank you for bringing this to our attention. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, AranGrant Team
Unexpected high change fees and loss of airline status benefits
Business reply on Google
Dear Adrian Hsing, Thank you for sharing your feedback with us. We truly value your input and appreciate the opportunity to address your concerns. Regarding your concerns about the processing fee, we would like to clarify that the ticket you purchased was sold at a discounted price, which meant you paid less than the standard rate. While we strive to provide the best prices and services possible, we must include a processing fee to sustain our operations. Without this fee, we would not be able to continue offering discounted rates, as the cost of providing such services would exceed our revenue. This is not intended to penalize you but rather to ensure that we can continue to serve our customers effectively. Please note that our processing fees and other terms are clearly outlined in our Terms and Conditions, which you agreed to when booking your reservation. Regarding your inquiry about miles points, we recommend checking the eligible booking classes on your Frequent Flyer Programme’s website or contacting the airline directly. They will be able to provide you with the most accurate information. We remain committed to offering the best prices and services possible and hope to serv