Arbor Nail Bar
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary tools caused cuts and chemical burns during a manicure.
Business reply on Google
Hello Thank you for sharing your concerns. We take all feedback seriously, especially comments regarding service quality and sanitation. However, after carefully reviewing our appointment records and customer history, we have been unable to locate any record matching the details provided in your review. At this time, we cannot verify that you were a customer at our establishment. Regarding your comments about your cuticles, dry cuticles can often lead to hangnails and uneven skin around the nail area. Without having the opportunity to examine your nails before and after the service, we are unable to determine the cause of the concerns you described. We would also like to clarify that our basic manicure is priced at $27, not $30. Our classic manicure includes nail shaping, cuticle care, and your choice of polish or no polish at the same price. For clients seeking a more extensive treatment, we offer upgraded services such as our Collagen Manicure, which provides additional care and hydration. We maintain strict sanitation procedures and are committed to providing professional services to all of our clients. If you believe there has been a misunderstanding, or if the appointment was
The salon refused to fix unsatisfactory nail services.
Business reply on Google
Hello Jilliand024 Thank you for sharing your experience. We are truly sorry to hear that you left feeling upset, especially with your birthday coming up. We would like to clarify a few details regarding your service. When you arrived, you requested one of our deluxe pedicures with gel polish. The deluxe pedicure is $75, and gel polish is an additional $18. During your service, you let us know that you did not want to continue with the massage and paraffin wax portions of the deluxe pedicure. Because those services were not performed, we adjusted the charge and only charged you for a classic pedicure with gel polish rather than the full deluxe pedicure price. Your final service charge was $45 for the classic pedicure plus $18 for gel polish. The additional $5 amount on your receipt was the gratuity that you chose to leave. We did not charge $75 for the pedicure service. When you returned to let us know that something did not look right, we genuinely wanted to understand your concerns so that we could make any necessary corrections. However, you mentioned that you were not exactly sure what was bothering you and shared that you were feeling anxious. At that point, we did not want to
Technician caused an open sore on customer's foot during pedicure.
Business reply on Google
Hello Jess, We’re sorry to hear that your experience did not meet your expectations, and we appreciate you sharing your concerns with us. Our team always strives to provide safe and sanitary services for every client. After reviewing the photos provided, it appears the area in question may have already had an existing opening or previous skin condition prior to the service, as the “before” photo seems to show a visible hole or affected area already present. However, we do take all concerns seriously and would appreciate the opportunity to discuss this further with you. Please feel free to contact us directly at 512-514-0027 so we can better understand what happened and work toward an appropriate resolution. Our technicians are trained to perform pedicure services carefully and gently. Based on the type of injury described, if the skin had actually been cut or over-buffered during the service, there would typically have been noticeable bleeding at the time. We appreciate your feedback and will continue reminding our team to communicate closely with clients throughout the service to ensure comfort at all times. We wish you the best and hope the area heals quickly. Arbor Nail Bar
Poor quality pedicure with messy application and incomplete cuticle care.
Business reply on Google
Yesenia Ramos, We’re sorry to hear that you were disappointed with your experience. We always strive to provide quality service and want every client to leave satisfied. At this time, we have been unable to locate your visit in our system. Could you please provide the date and approximate time of your service so we can look into this further? Regarding your concerns, cuticle growth and appearance can vary from person to person. Based on the photos provided, the polish and overall wear shown appear consistent with nails that may have been done more than a week prior. However, we still take your feedback seriously and would appreciate the opportunity to better understand your experience. Please feel free to contact us directly at 512-514-0027 so we can discuss this further. Thank you for bringing your concerns to our attention. Arbor Nail Bar
Poor nail service quality, unprofessional staff, and incorrect service charges.
Business reply on Google
Hello Natalie, Thank you very much for your feedback. We truly appreciate you taking the time to share your experience with us. Natalie, At Arbor Nail Bar, we offer a complimentary fix within three days of your service if you experience any issues. Regarding ingrown toenails, Texas state law does not permit nail technicians to treat or remove them. For proper care, we recommend visiting a licensed podiatrist. Your satisfaction is very important to us, and we truly value the opportunity to serve you. Thank you, Arbor Nail Bar
The gel manicure was poorly applied with uneven and bulky results.
Business reply on Google
We sincerely apologize for your recent experience at Arbor Nail Bar. Our team is committed to delivering five-star service to every guest, and we regret that we did not meet your expectations during your visit. Regarding your concern, achieving perfect symmetry with gel manicures can sometimes be challenging due to the natural shape and structure of each individual nail. For clients seeking enhanced symmetry and structure, this can often be achieved by applying an acrylic-based product over the natural nail to create a more balanced and uniform appearance. We truly appreciate your feedback and hope to have the opportunity to provide you with an experience that reflects our usual standards of excellence. Wishing the best, Arbor Nail Bar
Technician ignored requests and provided poor quality service and unprofessional…
Business reply on Google
Hello Emma, Thank you for taking the time to share your feedback. At Arbor Nail Bar, our goal is to ensure every guest receives the service they requested and leaves completely satisfied. While we offer a complimentary 3-day fix for any issues, we understand that circumstances can vary—and in your case, we were happy to provide a new set at no charge, even beyond our standard policy. We always encourage guests to voice any concerns during their visit so we can address them right away. We hope you’ll consider giving us another chance to deliver the exceptional service we strive for. Warm regards, Arbor Nail Bar
Poor service quality and refusal to provide a refund for nails.
Business reply on Google
Dear Maya, Thank you for your feedback and for taking the time to share your concerns. On Wednesday, 10/15, you received a gel manicure at our salon. On Saturday, you reached out to let us know that a few nails had chipped and you were unhappy with the shaping. As discussed, our salon has a 3-day policy for complimentary repairs. Although your request was outside of that window, we invited you to come in so we could take a look and assist you. When you arrived, you mentioned that you were unhappy with the color. We kindly explained that a complete color change would incur an additional charge. You declined to pay for a new service, but we still offered — as a courtesy — to remove the existing polish, reshape, and reapply a new color free of charge. We also checked in to confirm your satisfaction before you left, and you indicated that you were happy with the result. We have before and after photos on file to support this. Today, you contacted us again regarding additional chipping. We once more offered to have you come in so we could assess and try to resolve the issue. However, you requested a refund. Please note that, as clearly stated in our salon policy, we do not offer refunds
Staff were rude and provided poor quality manicure services.
Business reply on Google
Lak, Thank you for your feedback. To clarify, you initially requested a gel manicure without the use of LED lights. We explained that gel polish requires LED (or UV) light to properly cure, and without it, the polish will not set as intended. As an alternative, we suggested dip powder, which doesn’t require curing under a light, but you declined that option. Next, you requested a regular manicure with regular polish and asked to have chrome added. We explained that chrome powder does not adhere to regular polish—it requires a gel base to work properly. You then decided to proceed with a regular manicure using regular polish. During the manicure, you requested a specific nail shape. We explained that your natural nails were too short to achieve that shape and that it would require acrylic or dip powder to create the look you wanted. You confirmed that you still wanted to proceed with a regular manicure and polish only. At checkout, when asked how everything was, you responded that it was “good.” Please note that at Arbor, we offer a 3-day complimentary fix policy for all our clients. We genuinely strive to meet each customer's expectations and ensure a positive experience. If you ha
Poor quality manicure and pedicure with premature nail breakage and polish damage.
Business reply on Google
Hello Ms. Audra, Upon reviewing our system, we found that your last visit with us was on May 20th. Please note that we have a 3-day policy for complimentary fixes whether due to any errors or if you’re not satisfied with the service. If you have any questions or concerns, please give us a call. Thank you.
Staff was rude, caused physical injury, and intimidated the customer.
Technician ignored instructions and performed poor quality nail service
Business reply on Google
Hello Julie, sorry for the inconvenience, but we did offered you to fix everything but you insisted that you didn't have time also you had a regular manicure which was only $27 plus $8 French which we did not charge you. We are more than happy to fix it for you within the next 3 days. Again I am really sorry for your experience. Feel free to stop by and we will be than happy to fix it for you.
Poor polish quality and aggressive upselling by staff members.
Business reply on Google
Hi Colleen, We’re so sorry for the inconvenience. We want to make sure you’re completely happy with your service, so we offer a three-day policy to fix any issues at no charge. Please feel free to come by, and we’ll be more than happy to take care of it for you!” Thanks! Hope to see you soon!! Please call 512-514-0027
manicure and pedicure services were poor quality and damaged quickly
Business reply on Google
Hello Cinthya, “We’re so sorry for the inconvenience. We want to make sure you’re completely happy with your service, so we offer a three-day policy to fix any issues at no charge. Please feel free to come by, and we’ll be more than happy to take care of it for you!” Thanks! Hope to see you soon!! Please call 512-514-0027
Technician failed to shape nails correctly and attempted an incorrect surcharge.
Business reply on Google
Hi Rae, If you’re not happy with the shapes. We will be more than happy to reshape them for you. FYI.. the shape from right photos is called tapered square not square. be sure to mentioned and let the our coworkers know of the correct shape for your next visit. Thank you.
Uneven nail application and unexpected extra charges for multiple polish colors.
Poor quality nail design and unprofessional customer service.
Business reply on Google
Hi Krystal, We are saddened to hear about your last visit. Could you give us a call @512-514-0027. Thank you!
Technician damaged natural nails by over-filing during gel removal process.
Business reply on Google
Jorden, Thank you so much for your feedback. I’m sorry to hear about your last visit. Could you give us a call @ 512-514-0027. Thank you.
The business charged significantly more than the price quoted over phone.
Business reply on Google
Hi Jassy, I’m sorry for the misunderstanding over the pricing. Anytime a customer called for pricing, we always give our base price. Which start at $55 and up.. now it depends on the shapes, length, designs and if you had previous set that needs removal. Your set also has a chrome colors which is additional $20.
Inappropriate incident involving a minor during a nail service.
Business reply on Google
Hi George, Could you give us a call @ 512-514-0027 pls. We would like to look into this matters. Ask for Jennie pls.