ARC Fitness

Business reply on Google

Nicole, I appreciate you sharing your experience. I want to reiterate that I am genuinely sorry for how this consultation made you feel. That interaction fell short of the standard I expect at ARC Fitness, and I take responsibility for it. I placed a young coach into a consultation role before he was fully prepared, and that decision is mine to own. No client should ever feel talked down to, uncomfortable, or pressured. That is not how we coach, and it is not how we lead. This situation has been addressed directly, and changes have already been made to ensure our consultation process reflects the respect and professionalism every person deserves when walking through our doors. I’ve reached out privately as well, because accountability matters to me beyond a public response. Thank you for bringing this to my attention and for giving me the opportunity to reflect and improve as an owner. Adam Cayce Owner, ARC Fitness

Business reply on Google

Hi Damilola, thank you for your feedback. I am sorry the experience did not feel clear to you. When we met I did explain that the 6 week transformation challenge comes with an upfront investment between $1000 and $1500. That full amount is always credited back toward a future program if you decide to continue, which is why we present it as a no risk opportunity. I understand how it may have come across differently in the moment, and I never want anyone to feel pressured. To make it right I would like to personally offer you six weeks of full access to our ARC Fitness app and our gym so you can see what our coaching and community are truly about, with no expectation attached. We want every person who connects with us to feel supported and encouraged in their fitness journey, and I would be glad to show you what sets ARC apart.

Business reply on Google

Hi Jason, Thank you for sharing your feedback. I’m sorry to hear about your recent experience at ARC Fitness. We always strive to create a positive environment for all our members, and it’s clear that we fell short in this instance. Trainers Taking Over Space: Our trainers aim to support all members and use the space efficiently. I apologize for any inconvenience this caused during your workout. We'll ensure better coordination in the future. Weights Not Put Away: Cleanliness and organization are top priorities, and I understand your frustration. We’re implementing stricter policies to ensure weights are always put back in their place. Equipment Concerns: We value your feedback on our equipment. I'm glad we could clarify the availability of the powerlifting bar. If there are specific pieces of equipment you feel we could improve, please let us know. I appreciate your patience and understanding during our conversation. Your feedback helps us improve, and I hope the refunded membership reflects our commitment to making things right. Thank you for being a part of the ARC Fitness community, and I hope we can support you in any way on your fitness journey. Best, Adam Cayce Owner, ARC Fi

Business reply on Google

Dear Chris Leek, Thank you for taking the time to share your feedback. We value all customer opinions and strive to provide the best experience possible. However, I would like to clarify a few points regarding your review. Firstly, I want to apologize if you felt that we were more focused on breaking your body and spirit rather than building you up. Our primary goal is to support our clients in achieving their fitness goals and creating a positive environment for everyone. We genuinely care about your well-being. Regarding your contract and payment, we do have a standard bi-weekly payment plan in place, which was agreed upon when you signed up for the 6-week challenge. After 5 weeks, we reached out to kindly remind you about the outstanding payment. Unfortunately, the communication escalated, and we decided to release you from the contract to allow you to prioritize your finances. It's important to note that any personal circumstances or challenges you faced were not a factor in our decision to end the contract. Our intention was to assist you in getting your finances in order without any further burden. We regret any misunderstanding or inconvenience this may have caused. Addition

Business reply on Google

BC, unfortunately it seems there may be a mistake in regards to the gym you are meaning to review. The program and prices are not exactly what we do here. At ARC Fitness we take great pride in our client experience and success; By ensuring personalized coaching and training with check points along the way, we confidently guarantee our product one hundred percent. If you feel there is a mistake in this, we would love to address the concern directly.

Business reply on Google

Because we are a tight knit community we wanted to look into this situation immediately. After spending a great deal of time interviewing our clients and staff we have concluded that this review was written by an individual who is not one of our clients or associated with our gym at all and is simply untrue.

Business reply on Google

We apologize for your experience at ARC Fitness. During your time at ARC, we successfully competed in a bodybuilding show in which you competed for the first time, winning numerous accolades, and looking the best you’ve ever looked. We are sorry that personal matters included with staff detracted from your experience. We have taken the steps necessary to ensure that won’t happen again.

Business reply on Google

Hi Dalton, I am so sorry to hear that you had a negative experience. However, I'm very happy you've found something that works for you! I wish you well in your future endeavors!