Arlington Park

Business reply on Google

Thank you for taking the time to share your experience, Katy. We’re truly sorry to hear about the frustrations you’ve described, especially regarding your maintenance concerns and the discomfort you’ve faced with your HVAC system. That’s not the experience we want for anyone in our community. We’d really appreciate the chance to speak with you directly so we can better understand the situation and address it appropriately. Please feel free to contact our office at your earliest convenience or email us at [email protected]. We’re here to help and want to make things right if we’ve fallen short. Sincerely, The Arlington Park Apartments Management Team.

Business reply on Google

Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience at Arlington Park has been disappointing. We understand your frustrations and can assure you this is not the level of service we aim to provide. Your comments regarding communication, upkeep, and follow-through are taken seriously as we continue working to improve our community. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our Customer Cares team at [email protected] so we can review your experience in detail.

Business reply on Google

Hi Sayid, thank you for taking the time to share your experience. We’re very sorry to hear about the challenges you’ve faced, and we appreciate your patience throughout what we understand has been a frustrating situation. Regarding your A/C, we recognize how uncomfortable it must have been during the extreme heat. Our HVAC contractor initially recharged the unit, but unfortunately, the compressor failed again due to heavy demand. A replacement was installed the following day. When we learned the issue persisted, our on-call technician delivered a portable A/C unit to help cool your home. We know waiting for contractor availability can be difficult, and we’re committed to improving communication and response times. If there’s anything further, we can do to assist, please feel free to reach out to us directly. Sincerely, The Arlington Park Management Team.

Business reply on Google

Hi there, thank you for sharing your experience. We're sorry to hear you've been feeling frustrated, and we truly appreciate the feedback. Our maintenance team is expected to leave notes on every work order to keep residents updated, if that hasn’t been your experience, we sincerely apologize and will follow up internally to ensure this process is being followed consistently. We complete requests in the order they’re received, prioritizing emergencies, and we’re happy to follow up on your dishwasher and garbage disposal concerns. While the compactor is operational, challenges often come from improper trash disposal. We’ve sent reminders and issued fines to help address this. Dog stations are checked daily Monday through Friday, and bags are replaced as needed. We’d love to speak with you directly to help resolve these concerns, but we weren’t able to locate your information based on the name provided. Please reach out to us by phone, stop by the office, or email [email protected], we’re here to help. Sincerely, The Arlington Park Apartments Management Team.

Business reply on Google

Hi, Mi - Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your tour of our community didn’t meet your expectations. We always aim to provide a welcoming and informative experience for every guest, and we disheartened to hear that you left feeling uncomfortable. We do want to clarify a few details, as we’ve looked into your visit thoroughly. The sales consultant you toured with, Jeff, has consistently provided professional, transparent service to all prospects, including offering a clear explanation of our pricing system. As shared with both you and your mother, who spoke with Jeff by phone, our pricing is determined through a live quote system, which is standard in the multifamily housing industry. When asked about “base pricing,” Jeff explained that the price you were quoted already included the current special, which is why a different “base price” wasn’t provided. Additionally, Jeff leaves the front door open during all tours to ensure transparency and comfort. At no point was a door locked during your visit, aside from securing the unit after the tour was complete and everyone had left the apartment. As for the comment regarding other p

Business reply on Google

Hello, Raheim- Thank you for sharing your concerns about your experience at Arlington Park. We take feedback seriously and strive to address issues promptly to ensure resident satisfaction. We want to assure you that our apartments undergo professional cleaning before any new residents move in, and we provide a move-in checklist for new residents to complete, allowing them to bring any concerns to our attention. We were not made aware of any of your concerns about cleanliness until a couple of weeks after your move-in. Resident comfort and well-being are our utmost priorities, and we take any reports of dissatisfaction very seriously. Our property manager would like to speak with you directly to address your concerns in more detail and find solutions to improve your living experience. Please expect a call from our property manager soon to discuss your concerns further. We are committed to resolving these issues and ensuring that you feel comfortable and satisfied in your home. Best regards, Arlington Park Management

Business reply on Google

Hi, Trevor - Thank you for sharing your concerns. We understand the frustration this situation has caused and are committed to addressing it. Please reach out to our team directly if you have any questions. Sincerely, The Arlington Park Management Team

Business reply on Google

Hello, Selena - We're truly sorry for the difficulties you faced during your application process at Arlington Park. Ensuring clarity and promptness in our communication is crucial to us, and it's regrettable that we didn't meet these expectations in your case. The delay in processing your application was due to our efforts to seek an exception on your behalf, despite the initial system decision. We understand how this could be disappointing, and we appreciate your patience throughout. As discussed, while application fees are non-refundable, we are processing a refund of your admin fee ($150) as outlined in our rental criteria. To discuss this matter further or if you seek any additional clarity, please do not hesitate to reach out directly to us at your earliest convenience. Your feedback is invaluable in helping us enhance our services. Thank you, The Management Team at Arlington Park

Business reply on Google

Hello, Ben- Thank you for taking the time to share your feedback about Arlington Park. We're glad to hear that you found your apartment nice. However, it's worth noting that our pool is not advertised as being heated, and Ohio weather can indeed be unpredictable, which may affect pool temperatures. Regarding the fitness center, we take pride in providing a well-equipped space for our residents. We're sorry to hear that you encountered issues with the machines during your stay. We want to assure you that we strive to maintain all equipment in working condition, and we have gym wipes stocked and wall-mounted hand sanitizer for your convenience. Keeping waters in the mini fridge is another way we aim to enhance your experience. If you ever have more feedback, please feel free to reach out to our team directly at [email protected]. Your insights help us continually improve our community. Best regards, The Arlington Park Team

Business reply on Google

Joshua, our team was sorry to see you and your wife go as you both were valued members of our community. Thank you for taking the time to provide this feedback for our team. We do apologize for any trouble our move-out policies caused you. We recommend that you review your lease agreement for the details regarding our community policies. Our team would be happy to discuss your concerns as well, so please contact our Customer Cares Line at (877) 385‐1878 or [email protected]. We do wish you both all the best, thank you.

Business reply on Google

Hi Alexander! Thank you for taking the time to update your review. We appreciate you renewing for another year and continuing to call Arlington Park home!

Business reply on Google

JD, thank you for connecting with us. We're sorry to hear that! We are having trouble finding you in our system though. Customer service is a top priority for our team along with our residents' comfort, so we do appreciate your thoughts on further improvement. Please contact us directly at [email protected] or (614) 921-8888 to review your move-out statement. Thank you!

Business reply on Google

Hi Anthony. It was a pleasure to speak with you earlier this afternoon. As I mentioned on our call, our dedicated team at Arlington Park is known for taking great care of their members, so I am just heart-broken by the experience you shared in your review. I'm happy we had a chance to discuss your concerns and understand there are some additional circumstances at play as well. DF hopes to continue a conversation with you and I hope you will update us if we are able to make things right.

Business reply on Google

Hello Daniel! Thank you for taking a moment to share your thoughts with us. We're truly sorry to hear about the discomfort you are experiencing. Our team is proud to offer exceptional living experiences here along with high-quality homes, so we'd appreciate a chance to resolves these concerns with us. Please give our office a call so that we can further assist you! Our team looks forward to improving your level of comfort. Thank you!

Business reply on Google

Hi there, Ron! Thanks for taking a moment to share your experiences with the previous management company here. We can assure you that our new management company is working hard to improve our community with our residents' comfort and convenience in mind! We'd love to hear from you directly about your thoughts on further improvement, so please feel free to give our office a call.