Arnoni Moving Services

Business reply on Google

Dear Ron, We acknowledge receipt of your 1-star review about our moving services, and we were disconcerted by the allegations leveled against us. As a fully licensed and insured moving company, we place a high premium on professionalism and ensure that all our staff undergo thorough background checks. We have never had a complaint of theft before, and we can vouch for the honesty and excellence of the movers on your job. We would like to address your concerns and clarify any misconceptions you might have about your experience. To begin with, you alleged that you were charged double the amount of the initial quote. We wish to emphasize that this claim is misleading. Our records indicate that our sales team quoted you $612 for the job, and your final bill came to $962. We always advise clients that they control the clock in a non-binding job, and we take great care to provide accurate and transparent pricing information to all our clients. With respect to the specifics of your move, we would like to underscore that the duration of a move can vary significantly depending on various factors. When estimating the time required for a move, professional movers often use general timeframes

Business reply on Google

Dear Cristina or Nathaniel, We regret your dissatisfaction and find it crucial to address multiple inaccuracies in your review. Our extensive archive of telephone call recordings and legally-binding signed documents substantiates our communications. Nathaniel, you have been consistently initiating calls and messages, some of which contained inappropriate and disrespectful behavior toward our support team—verified through our monitored communication systems. I, Airan Arnoni, have maintained a professional and polite tone during all interactions with you, Nathaniel, our initial dialogues included a detailed explanation of available insurance options, which you elected not to utilize. Such allegations of dishonesty run counter to our longstanding reputation for integrity, corroborated by numerous satisfied clients. As per California law, customers who decline additional insurance coverage are entitled to a reimbursement rate of $0.60 per pound for damaged items. In compliance with this statute, we honored even your unverified weight claim for your damaged sofa—nearly 500 pounds, according to you, versus our movers' estimate of approximately 150 pounds. This is a significant accommodat