Arrow Moving & Storage
🔧 Home Services · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Careless handling of belongings and damage to exercise equipment during move
Business reply on Google
Anna-Katharina, we're sincerely sorry to hear about your experience. The issues you described are not representative of the level of care and professionalism we expect from our teams. I have escalated your feedback to ownership so it can be reviewed with our operations team and used to reinforce training, communication, and service expectations moving forward. If you have not already done so, please submit a claim to [email protected] or through JPPSO. If you need any additional assistance, please contact [email protected].
Movers worked slowly and failed to complete the requested assembly tasks.
Business reply on Google
Becky, Thank you for sharing your feedback. We're glad to hear our movers were kind and courteous, but we're sorry that the pace of service and overall experience fell short of your expectations. We understand how important it is for unpacking services to be completed efficiently and thoroughly, and we regret any frustration caused. Your comments will be reviewed with our team as we continually work to improve our service. Thank you for choosing us, and we wish you the very best in your new home.
movers were unhelpful and caused damage to items during unloading
Business reply on Google
Cheryl, thank you for your feedback, we are sorry to hear that the move didn't go as expected. Moving can be extremely stressful with all of the factors included in a relocation process. After communicating with operations and management it is my understanding that we sent out an additional crew to address some of the issues that occurred during the original delivery. We take all feedback seriously and I will be sure to pass this review over to our quality and training team.
items sustained minor damage during the moving process
Business reply on Google
Mr. Logan, Thank you for choosing Arrow Mayflower. Our team is always disappointed when we do not exceed our customers’ expectations. Although minor, we apologize for the damages that have occurred. It is our understanding that you have already discussed the claims process with your coordinator. Your move has been escalated to our management team for review. Thank you for reaching out to us.
Company breached contract, delayed move, and falsified information to credit card company.
Business reply on Google
Thank you for choosing Arrow Mayflower. Our team is always disappointed when we do not exceed our customers expectations. Your move has been escalated to our management team for review. Thank you for reaching out to us.
A dock worker was rude and disrespectful to the customer.
Business reply on Google
Thank you for choosing Arrow Mayflower. Our team is always disappointed when we do not exceed our customers expectations. We appreciate your concerns and will be reviewing them with our team.
Rude customer service and mandatory four hour minimum for small moves
Business reply on Google
Thank you for taking the time to contact Arrow Mayflower. We are disappointed we were not able to assist you. We wish you all the best in your up-coming move. Thank you.
Moving company damaged furniture and destroyed a desk during disassembly.
Business reply on Google
Thank you for choosing Arrow Mayflower. Our team is always disappointed when we do not exceed our customer's expectations. Reviewing your move order, I noticed that a claim for damage has not been filed. Please contact me at 719-573-3460, I will be able to assist you in getting started. Thank you, Brian
Movers failed to document all property damage on the claim form.
Business reply on Google
Our team at Arrow is always disappointed when we do not exceed our customers’ expectations. The claim forms for damage to property are very specific. Unfortunately, damage must be listed at the time of walk thru with the delivering team. Any damage after the walk thru then becomes the responsibility of the homeowner. Again, our team is saddened by your experience, and will use it as a training tool for our future customers
Poor coordination, incomplete moving services, and bed bug infestation.
Business reply on Google
Aviva, It is my understanding that you have been in contact with our General Manager and a reimbursement has been offered, as well as contact with our Claims Department. Thank you for taking the time to express your concerns. As we are always open to hearing ways we can effectively improve moves. #arrowmovedme
Customer service representative was rude and condescending on the phone.
Business reply on Google
Hello MrSentencer, Could you please tell me the name of the person you spoke with? Or possible the details of the phone call? Perhaps you may have us confused with another moving company? We often get confused with Arrow Trucking. Please give me a call so we can discuss this issue in further details. I may be reached at 1.800.593.6683. Thank you, Bonnie Yrizarry
Moving company caused extensive damage to household goods during packing.
Business reply on Google
Thank you for taking the time to submit a very detailed review. We see that you spent considerable time making sure you expressed yourself clearly. We value your feedback. I am investigating this matter further. It's shocking to hear our almost 5 star employees would be so careless. They always get the highest reviews and repeat Customers. Would you like to have a claim packet emailed to you? Please contact me at [email protected] for further discussion. Thank you, Bonnie Yrizarry
Packers damaged personal belongings and performed poor packing and labeling services.
Business reply on Google
Hi Christopher, As I responded to your Wife...Thank you for taking the time to submit a very detailed review. We see that you spent considerable time making sure you expressed yourself clearly. We value your feedback. I am investigating this matter further. It's shocking to hear our almost 5 star employees would be so careless. They always get the highest reviews and repeat Customers. Would you like to have a claim packet emailed to you? Please contact me at [email protected] for further discussion. Thank you, Bonnie Yrizarry
Moving company repeatedly failed to show up for scheduled pick up dates.
Business reply on Google
Regina, I do believe you have us confused with Arrow Trucking. We are Arrow Moving and Storage, a Mayflower agent. Our company gets confused with them all the time. Furthermore, we do not take deposits. Your payment is due the first day of your delivery. You also would have had a personal Move Coordinator with you every step of the way, so there would be no confusion. If you'd like to file a complain on that company, please contact me at [email protected] and I can give you all of the information you need. We have been dealing with the "fake" Arrow for over a year now. They have gone as far as to steal our likeness and to use our Owners name on their BBB page. Since, has been removed. Or if you'd like to call me I am at 1.800.593.6683. Thank you, Bonnie Yrizarry
Moving crew caused extensive damage to personal property and lost items.
Business reply on Google
We are sorry to learn of your negative moving experience. Please know that we will work to quicky resolve any issues and would like to discuss this further with you. At your earliest convenience, please contact customer service at 1-800-241-1321. Thank you for your time.
Moving company damaged furniture and denied the insurance claim
Business reply on Google
Ruby, we are sorry to hear about this. Please be assured that management has been made aware and will be reviewing the submitted cargo claim. Our manager will be contacting you directly once she has all the information. In the meantime, I would happy to answer any questions you still might have. I can be reached at 636-349-3822. Thank you for your time.
Customer service representative was rude and unhelpful over the phone.
Business reply on Google
Sarah, we strive to provide quality service during every interaction with our customers, whether it is on the phone or in person. We apologize this was not your experience and thank you for bringing it to our attention. At the time of your call, your TMO coordinator had not been provided us with the necessary delivery information. We apologize if this was not communicated correctly, and we appreciate your feedback about your experience. We will use this as an opportunity to improve.
movers arrived unprepared and damaged fifty percent of household goods
Business reply on Google
Megan, we are very sorry to hear about this and would like to investigate this. However, I'm unable to identify you based on your review. At your convenience, please call me directly at 636-349-3822. Thank you.
office staff failed to provide scheduled pickup notifications
Business reply on Google
We are sorry to hear about your experience and would like to learn more. We are unable to identify you based on your review. Please contact Shelley in our Customer Service department, at 636-349-3822. Thank you
Movers arrived late, lacked promised equipment, and failed to transport all items.
Business reply on Google
Paula, Were you able to settle your claim?