Arrows Automotive
🚗 Auto & Repair · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Overpriced, ineffective repairs and unprofessional conduct by the manager.
Business reply on Google
Hello Sannidhi! Thank you for taking the time to review. We are sorry to hear you did not have a pleasant experience. On our end we waived the diagnostic fee, waived the labor fee for repairs, provided a part cheaper than the dealer (which we shared the price quote with you) and still came up short of your expectations. Hopefully you find an auto repair shop that can accommodate your needs better.
The shop provided expensive, slow service and caused new vehicle issues.
Business reply on Google
Hello Michael. Thank you for leaving a review. It is always our intention for customers to have a positive experience. For your specific issue, the manufacturer has made it public knowledge of this known problem. We have offered to help and will continue to do so. We would recommend you start a customer care case with Ford. They may decide to cover the repairs needed on your vehicle. Please let us know if you have any questions!
Staff refused to assist with a leaking tire.
Business reply on Google
Hello Gregory. Thank you for taking the time to leave a review. We value all feedback. Sorry to hear your experience was not satisfactory. The technician has informed us the tire was non-repairable. Needing to be replaced. In an effort to make it right by you, we are happy to offer free labor for the repairs needed! All you will need to pay for is the tire. Please let us know if that works for you!
inconsistent and inaccurate vehicle repair estimates provided by staff
Business reply on Google
We appreciate you bringing this to our attention so we can improve our processes. If you’re open to it, we’d like the opportunity to review your vehicle information and provide a clear, correct estimate so you can make the best decision for your repair needs. Please feel free to give us a call at 206-395-2016 or email us at [email protected]. Thank you for taking the time to share your feedback.
Negligent engine inspection led to catastrophic timing belt failure
Business reply on Google
Hello Nobody Jones! Thank you for leaving a review. We unfortunately have no customer listed under this name. Arrows Automotive strives to provide unmatched service in our industry. Please reach out to us should you choose to try and resolve this issue. Thanks!
Vehicle inspection failed to identify ten thousand dollars in necessary repairs.
Business reply on Google
Hello Rob! Thank you for leaving a review. We always try to make things right for our customers. We cannot find you in our system under that name. Also called the dealerships we work with. None of them have your name in their systems either. Could you please give us a call at 206-395-2016 so we can get to the bottom of this? Thanks!
The maintenance manager was dishonest regarding service availability.
Business reply on Google
Hello Davey! We have searched our system and have no record of any service under that name. Could you please provide us with the repair order so we may address the issue? Thank you for taking the time to review! [email protected]
The shop increased the quoted price for a vehicle repair.
Business reply on Google
Hello Anthony! Thank you for the review. We are sorry to hear about your recent visit with us. Please provide a good time for us to call so we can solve this issue! [email protected]
Diagnostic fees are significantly higher than the local dealership.
Final cost and repair time exceeded the initial quote provided.
Vehicle returned with new issues after two months of poor service
Shop misdiagnosed vehicle issues and caused significant repair delays
The quoted price for a single sensor replacement is excessively high.
Poor repair quality, unauthorized charges, and dirty vehicle return.
Customer was quoted for unnecessary and overpriced vehicle repairs.