Ascend Nail Lounge
💅 Beauty & Spa · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused physical injury and performed poor quality nail service.
Nails were poor quality and broke within five days of service.
Nail technician was rude and unprofessional during the service.
Poor nail quality and physical injury caused by cuticle removal.
Poor quality nail service and excessive pricing for incomplete work.
Business reply on Google
Hi Emily, We’re truly sorry to hear that your recent visit was disappointing, especially as someone who’s been coming to us for a long time. We know there must have been a reason you continued to trust us with your nail care, and it’s disheartening to hear one visit has changed that. We’re looking into what happened during your appointment, and we’d really appreciate the opportunity to make it up to you. As a regular client, your experience matters to us, and we’d love the chance to restore your confidence in our team. Best, Ascend Nail Lounge
Technician caused physical damage to fingernails during gel removal process.
Nails did not match reference photo and staff were dismissive
Poor service quality, aggressive cuticle care, and injury during nail treatment.
Unprofessional staff, rushed service, and unfair billing for gel removal.
Technician caused injury and business lacks transparent payment policy
Business reply on Google
Hi Keri, Thank you so much for taking your time to give us your feedback. First, we’d like to clarify that we do not charge 5% or any transaction fee related to credit card payments. You may have misunderstood this with us giving clients 5% cash discounts (passing savings from CC transaction fees to our clients). We apologize for any confusion regarding this. We apologize for the inconvenience regarding American Express. Due to higher processing fees, we currently do not accept AMEX to keep our prices competitive, but we may consider it in the future. We’ll work on clearer communication moving forward. Regarding your pedicure experience, we’re truly sorry to hear about the discomfort with your toe. Your well-being is important to us, and we will be reviewing our procedures to ensure our technicians provide the highest level of care and attention. We appreciate you bringing these concerns to our attention, and we would welcome the opportunity to discuss this further and make things right. Best regards, Ascend Team
Customer experienced bleeding cuticles and encountered rude phone staff.
Nail technician damaged natural nails and provided poor repair service.
Staff was unhelpful and dismissive regarding service availability.
Staff caused physical injury and provided poor quality nail service
Poor nail shaping, incorrect color application, and ignored service requests.
Customer sustained physical burns and incomplete hair removal during waxing service.
Staff caused physical injury and engaged in unprofessional behavior during service.
Gel manicure chipped shortly after application.
Shellac manicure cracked within two days and technician failed French tip.
Poor service, unhygienic practices, and discriminatory seating of male customers.