Ascension St. Vincent's Health Center
🩺 Health & Wellness · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
receptionists were unprofessional and failed to provide adequate service
receptionist used profane language and caused long wait times
Patient received incorrect diagnosis and was denied necessary medical testing.
Customer support failed to respond and the facility closed early.
Business reply on Google
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension St. Vincent's Community Manager
Front desk staff discussed unprofessional topics within earshot of patients.
Doctor provided negligent medical examination and refused to explain prescribed…
Hospital sent bills to incorrect address causing account to go collections
Difficulty scheduling appointments leads to unnecessary emergency room costs.
Business reply on Google
We appreciate your review. Please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) at your earliest convenience so that we may address this matter with you directly. -Ascension St. Vincent's Community Manager
Doctor was rude and dismissive to the patient and their caregiver.
Business reply on Google
We try very hard to meet expectations and we regret that we have not done so in this case. We'd appreciate the opportunity to listen and learn more so our team can look into your situation. If you would please call 904-308-8348 (Mon-Fri 8 am-4:30 pm) so we can follow up with you. Thank you. -Ascension St. Vincent's Community Manager
conflicting information regarding urgent medical appointment scheduling
Business reply on Google
Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm). We look forward to hearing from you. -Ascension St. Vincent's Community Manager
Provider was dismissive and failed to address patient concerns.
Business reply on Google
We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Ascension St. Vincent's Community Manager
Hospital failed to provide post-surgical equipment and surgeon follow-up care.
Business reply on Google
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension St. Vincent's Community Manager
PCP delayed urgent cardiology referral resulting in emergency room visit
Business reply on Google
Thank you for taking the time to leave a review. Could you please contact us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we may have someone follow up? Thank you. -Ascension St. Vincent's Community Manager
Physician fails to perform physical exams or listen to patient concerns.
Administrative errors and long wait times at the health center.
Business reply on Google
We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 904-450-6013 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Ascension St. Vincent’s Community Manager