Ascension St. Vincent's Primary Care
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Doctor refused to provide necessary medical documentation for work leave.
Clinic failed to provide safe medication and is unresponsive to calls.
office staff failed to send medical documents to outside providers
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
Primary care provider failed to approve the specialist appointment.
Business reply on Google
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension St. Vincent's Community Manager
Frequent appointment cancellations and lack of communication regarding doctor departures.
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form ascn.io/patientfeedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
Primary care provider consistently refers patients to external urgent care facilities.
Business reply on Google
Thank you for the feedback. We would like to work with you directly, so could you please complete this form https://healthcare.ascension.org/feedback and we will reach out? Thank you. -Ascension St. Vincent's Community Manager
The clinic uses incorrect billing codes to charge extra fees.
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
facility fails to manage prescriptions and cancels appointments without notice
Business reply on Google
We are here to listen and take all feedback seriously. Please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so we may work with you directly. We hope to hear from you soon. -Ascension St. Vincent's Community Manager
Front desk staff exhibit poor attitudes and unprofessional behavior.
Business reply on Google
We appreciate that you took the time to review us. Please know that we are committed to delivering compassionate, personalized care for all. We would like to gather more details about this; please reach out to us at your earliest convenience at 904-308-8348 (Mon-Fri 8 am-4:30 pm). We look forward to hearing from you. -Ascension St. Vincent's Community Manager
incorrect medical billing and unnecessary follow-up appointments
Business reply on Google
Thank you for taking the time to leave a review. Could you please contact us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we may have someone follow up? Thank you. -Ascension St. Vincent's Community Manager
Doctor provided dismissive care and failed to address patient symptoms
Business reply on Google
We are here to listen and take all feedback seriously. Please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so we may work with you directly. We hope to hear from you soon. -Ascension St. Vincent's Community Manager
Unexpected out-of-pocket charge for an annual physical exam
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback at your convenience and our billing representatives will reach out. We appreciate your time and hope to hear from you. -Ascension St. Vincent's Community Manager
The clinic charged an additional co-pay for a follow-up visit.
Business reply on Google
Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm). We look forward to hearing from you. -Ascension St. Vincent's Community Manager
Doctor provided unhelpful answers and displayed an agitated demeanor.
Delayed referrals and incorrect billing sent to collections without notice.
Business reply on Google
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension St. Vincent's Community Manager
The practice failed to provide timely care for a sick patient.
Business reply on Google
We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Ascension St. Vincent's Community Manager
Front desk staff failed to register patient for scheduled appointment
Business reply on Google
We'd like to look into this. Would it be possible for you to reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm). Thank you! -Ascension St. Vincent's Community Manager
Difficulty scheduling appointments and obtaining necessary prescription medication…
The business charges insured patients significantly higher rates than uninsured patients.
The patient experienced unprofessional service from the medical provider.
Business reply on Google
Can you please call us about your concern? There are a couple of additional details we need to confirm so we can look into this. We may be reached at 904-450-6446 (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension St. Vincent’s Community Manager