Aspire Lounge
✈️ Airlines · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The lounge area was dirty and the snacks were poor quality.
Excessive wait times and poor food quality at the lounge
The lounge is filthy and has poor food quality.
Long wait times to enter the lounge due to overcrowding.
The lounge offers limited food options and the bar is closed.
The lounge is dirty with limited food and beverage availability.
System error and rude staff prevented lounge entry
Business reply on Google
Iryna, thank you for sharing this and we sincerely apologize for the experience. A technical issue with the check in system is frustrating enough on its own, but being met with unhelpful staff on top of that is simply not acceptable. This is not the welcome we want for anyone, especially after a long day of travel. Your feedback will be addressed directly with our team. We hope to have the chance to show you a very different experience in the future.
Broken coffee machines and limited food and drink availability.
Business reply on Google
Dave, thank you for taking the time to share this and we are truly sorry for the experience. Broken coffee machines, limited menu availability, missing glasses and room temperature water are all things that fall well below the standard we expect and we sincerely apologize. Your feedback will be escalated to our team right away. We hope to have the chance to show you a very different experience next time. Safe travels!
Lounge is overcrowded, unhygienic, and lacks basic amenities and proper sanitation.
Business reply on Google
Ciji, thank you for taking the time to share such detailed feedback and we sincerely apologize for the experience you had. The concerns you raised around cleanliness, food handling, labelling and the overall state of the lounge are all things we take extremely seriously. In particular, what you observed regarding the staff member moving between the restroom and the food station is something we are flagging to management immediately as this is not in line with our hygiene standards. Your feedback will be addressed at the highest level. We hope to have the opportunity to give you a very different experience in the future. Safe travels!
The lounge offers poor quality food options for breakfast.
Business reply on Google
Victor, thank you for the honest feedback and we are sorry the breakfast options did not meet your expectations. We understand how disappointing it can be when the food does not match the overall lounge experience and your comments will be shared with our team. We hope to give you a much better impression on a future visit. Safe travels!
The lounge suffered from poor cleanliness and inadequate food quality.
Business reply on Google
Alok, thank you for taking the time to share this and we are truly sorry for the experience. The concerns you have raised, particularly around cleanliness and the water quality, are being taken very seriously and have been flagged to our management team immediately. This is not the standard we hold ourselves to and we appreciate you bringing it to our attention. We hope to have the chance to show you a very different experience in the future. Safe travels!
Broken coffee machines, warm drinks, and a dirty bathroom.
Business reply on Google
Hello Matthew - Thank you for sharing your experience and we are truly sorry to hear this. What you described is simply not acceptable and not the standard we hold ourselves to. Your feedback will be taken seriously and shared with our team right away. We hope to have the chance to give you a very different experience in the future. Wishing you safe travels!
Long wait times and limited food availability at the lounge.
Business reply on Google
Hello Vee, thank you for the feedback. We're sorry to hear the wait put you off from coming in. Peak times can occasionally cause longer queues at check-in and we completely understand the frustration, especially when you're trying to make the most of your time before a flight. We appreciate the time you took to share your thoughts.
The lounge is dirty with cold food and malfunctioning equipment.
Long wait times, broken coffee machines, and poor food quality.
Overcrowded lounge with broken furniture and poor food quality.
The lounge is overcrowded and has limited amenities.
Lounge is at capacity and has long wait times
Long wait times for lounge access due to overcrowding
Lounge lacks hot food, functional amenities, and proper cleaning procedures.