Astra Hotel, Seattle, a Tribute Portfolio Hotel
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
In-room toilet and coffee machine were both non-functional.
Hotel staff refused check-in for emotional support animal without offering assistance.
Hotel staff denied check-in to guest with a service dog
Human feces found in hotel bathroom and unprofessional staff response.
Business reply on Google
Hi Skyllar, thank you for sharing your feedback, and we sincerely apologize for the experience you had. Your feedback has been shared with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from happening again in the future.
Broken toilet and sink with unresponsive management follow-up.
Hotel failed to provide promised elite member breakfast benefits
Small rooms and unfriendly front desk staff.
Hostess provided rude and unwelcoming service at the sky lounge.
excessive noise from rooftop events disturbs sleep
Excessive parking fees and security concerns regarding vehicle safety
Persistent mechanical noise and unhelpful staff response to room change request
Hotel failed to provide room at the scheduled check-in time.
Hotel charged an unjustified smoking fee to the guest's account.
Hotel charged an unauthorized three hundred dollar smoking fee
The hotel staff provided rude and dismissive service.
Business reply on Google
Hi Jennifer, we are so sorry to hear that your experience was significantly below our standard of service. If you wouldn't mind checking your email, our Director of Rooms has reached out directly to the email on file requesting further details. Thank you for your honest feedback, and we hope to hear from you soon.
Hotel rooms have persistent humming noise and staff refuse room changes.
Business reply on Google
Hi Mridula, we sincerely apologize regarding the noise issue in your room. We have sent maintenance to see if the noise can be rectified, but if you do choose to return, we'll make sure not to place you in the same area. As a gesture of goodwill, we have placed 5,000 points onto the Marriott Bonvoy account associated with your reservation. Again, we apologize.
Excessive noise from HVAC system and late night music
Business reply on Google
Hi Jessica, we apologize for the disturbance you experienced during your stay. We have reached out to you via email.
Room view did not match advertisement and lounge access was unavailable.
Business reply on Google
Hi Jason, we appreciate your honest feedback regarding your room and view. We are ensuring that we have the proper policies in place and reviewing where we need in order to ensure we're delivering a great guest experience. In regards to ALTITUDE, we listened to feedback like yours from last year, which helped us ensure that we communicated our ticketed event further in advance for New Year's Eve this year. We appreciate your feedback!
hotel failed to provide housekeeping services during a four night stay
Excessive noise from neighboring room disrupted family sleep