✈️ Airlines · Philadelphia
total experiences
replied on google
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Unsanitary restrooms and lack of stocked amenities and staff engagement.
excessive and questionable special event fees charged by the business
The business failed to answer phone calls or return voicemails.
The business failed to answer multiple phone calls from the customer.
Business reply on Google
Hello Mark, thank you for your feedback. We care about your experience as a customer and would greatly appreciate an opportunity to speak with you directly about your recent interactions. To discuss further, please email us directly at [email protected]. We look forward to speaking with you.
Poor customer service and lack of ground support for aircraft arrival.
Business reply on Google
Hello, Gianmarco, thank you for your feedback. We care about your experience as a customer and would greatly appreciate an opportunity to speak with you directly about your recent interactions. To discuss further, please email us at [email protected]. We look forward to speaking with you.
Excessive questioning by staff regarding ramp access for fuel checks.
Business reply on Google
Hello Wade, thank you for your feedback. We care about your experience as a customer and would greatly appreciate an opportunity to speak with you directly about your recent interactions. To discuss further, please email us at [email protected]. We look forward to speaking with you.
Security staff failed to greet or acknowledge customers at the facility.