Atlantic Ocean
🍽️ Restaurants · Houston
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Rude management, slow service, and poor quality food and drinks.
Poor food quality, slow service, and mandatory gratuity policy.
Business reply on Google
Dear Brian, Thank you for taking the time to share your detailed feedback about your recent visit to Atlantic Ocean Restaurant. We truly appreciate you choosing to celebrate your wife’s birthday with us and are sorry to hear that your experience did not meet your expectations. We’re glad to know that some of the dishes, like the crab claws, steak, and mac and cheese, were enjoyable. However, we sincerely apologize that the fried snapper lacked seasoning and that the replacement took longer than it should have, impacting the temperature and overall enjoyment of your meal. Your comments about the collard greens and the timing of your drinks are also noted, and we regret that these details detracted from your dining experience. Regarding the birthday dessert, we apologize for missing this special touch during your celebration. We strive to make such occasions memorable and regret that we fell short in recognizing this important detail. We also appreciate your candid thoughts on the automatic gratuity. We understand that tipping preferences vary and will take your feedback into consideration as we continuously evaluate our policies. Please know that your feedback is invaluable to us as
The food served during happy hour was overcooked.
Business reply on Google
Dear P. Rolle, thank you for sharing your experience. We appreciate your feedback and are glad to hear Chelsey made a positive impression. We apologize for the food being overcooked and will address this issue. Your input helps us improve. We hope to serve you better in the future.
The food ordered was overcooked.
Poor food quality, unpleasant restaurant odor, and slow service.
Business reply on Google
Dear Ciara, we sincerely apologize for your experience. Your feedback is invaluable and we are taking immediate steps to address the issues you've raised. We strive to provide a welcoming atmosphere and high-quality food and are disappointed we fell short. We hope you'll give us another chance to make things right.
Inconsistent food quality compared to a previous visit.
Business reply on Google
Dear Sharnice, thank you for taking the time to share your detailed feedback. We sincerely apologize for not meeting your expectations during your recent visit. Your experience is very important to us, and we are actively working to maintain the high standards our customers expect. We value your input and hope to have the opportunity to restore your confidence in our restaurant.
The carrot cake was poor quality and overpriced.
Business reply on Google
Dear Tre, Thank you for taking the time to share your detailed feedback. We're thrilled you enjoyed the Cajun Dip and the Salmon with Crab Fried Rice. We apologize that the Lobster Pasta and Carrot Cake didn't meet your expectations. Your insights are invaluable as we strive to improve. We understand concerns about pricing and gratuity and will consider this as we review our practices. We hope you'll give us another chance to impress you.
unclean table, slow service, and unexpected mandatory service fees
Undisclosed cake-cutting fee and failure to recover lost personal property.
Business reply on Google
Dear Christina, thank you for sharing your detailed feedback. We're sorry to hear about your experience and want to address your concerns directly. We apologize for any confusion regarding our cake-cutting fee and will review our communication practices to ensure clarity moving forward. We're also taking your comments about the steak and lost items seriously, as they help us improve. It's disappointing to hear we didn't meet the high standards we strive for in our upscale environment. Please know your experience is not typical, and we value your feedback as it helps us improve. We'd like to make this right and invite you to contact us directly to discuss further. Thank you for giving us the opportunity to improve and for sharing your experience.
Staff ignored reservation and failed to provide service to customers
Business reply on Google
Dear Carrie, we sincerely apologize for the experience you described. We take your feedback seriously and will use it to improve. If you'd like to discuss this further, please contact us directly. Thank you for bringing this to our attention.
Slow service and poorly seasoned food items
Business reply on Google
Dear Frannette, thank you for sharing your detailed feedback. We're glad to know you enjoyed the atmosphere and enjoyed the Lemon Drop. We're sorry to hear the food and service didn't meet your expectations this time. Your comments about the oysters, lobster pasta, and gumbo are valuable and will help us improve. We're glad to know management was able to address some of your concerns. We hope you'll give us another chance to provide you with a truly satisfying experience.
The service was slow and the grilled oysters were gummy.
Business reply on Google
Hi Tiffany, thank you for sharing your feedback. We apologize for the slow service and the oysters not meeting your expectations. Your input is valuable and helps us improve. We hope to have the opportunity to serve you better in the future.
restaurant closed without notifying guests with confirmed reservations
Business reply on Google
Hearing from you is always a priority for us. We sincerely apologize for the disappointment and frustration caused by the unexpected closure of our restaurant on May 17th. We understand how important this occasion was for you and your boyfriend, and we regret not being able to provide the celebration you had envisioned. Your feedback about communication is invaluable, and we are taking immediate steps to improve our guest notification processes to ensure this does not happen again. Thank you for sharing your experience so we can learn and grow.
The business enforces an automatic gratuity percentage on customers.
Business reply on Google
Dear Jebus, thank you for sharing your concerns. We understand that tipping is a personal decision and appreciate your perspective. Our automatic gratuity policy is intended to ensure fair wages for our staff, especially during busy times, but we always encourage guests to adjust gratuities based on their experience. We value your feedback and will consider it as we continue to improve.
The prices for the salad and mac and cheese are excessive.
Business reply on Google
Dear Lee, thank you for sharing your concerns. We understand that pricing is an important aspect of your dining experience. Our prices reflect the quality ingredients and the care we put into every dish. We appreciate your feedback and will consider it as we continue to improve. If you would like to provide us your contact information, we would love to connect with you on your feedback.
Excessive wait times and poor cleanliness standards at the restaurant.
Business reply on Google
Thank you for your honest feedback. We truly appreciate you taking the time to share your experience at LaRue Creole Recipes. We sincerely apologize for the long wait time you experienced, especially on your entrée, and for the condition of the restroom during your visit. That is not the level of service or environment we aim to provide. While we’re glad to hear your server did her best, it’s clear we missed the mark in staffing and overall execution that evening. Your comments regarding value, timing, and overall experience are being taken seriously as we continue working to improve both our service flow and guest experience. We’re glad you enjoyed the gumbo and dip appetizer, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you again for your feedback.
Staff provided poor service and failed to clear dirty dishes.
Business reply on Google
Dear Michelle, we're truly sorry to hear about your experience. Your feedback is important to us and we take it seriously. We strive to provide a welcoming and satisfying experience for all our guests, and it's clear we fell short this time. Please know we are addressing these issues internally to ensure they don't happen again. We would appreciate the opportunity to discuss this further and hopefully restore your faith in our restaurant. Thank you for bringing these concerns to our attention.
The seafood is consistently overcooked and the service is disjointed.
Business reply on Google
Dear Keith, thank you for sharing your honest feedback. We sincerely apologize for the experiences you've had with our food and service. Your comments are invaluable in helping us improve. We are actively working on these issues and hope to provide you with a better experience in the future.
The food quality was poor and the chef was dismissive.
Business reply on Google
Thank you, Aisha, for taking the time to share your experience. We truly appreciate your honest feedback, especially during our soft opening as we continue to refine both our food and overall guest experience. We’re sorry to hear that several aspects of your visit did not meet expectations, particularly with the gumbo, collard greens, and overall value. Your feedback regarding flavor balance and portions is important, and it will be shared directly with our culinary team as we make adjustments. We also sincerely apologize for how your concerns were addressed during your visit. That is not the level of hospitality we aim to provide, and your experience does not reflect the standard we are working toward. Every guest’s feedback should be received with care and respect. We’re grateful you gave us a try and shared such detailed insights. While we understand your disappointment, we do hope there may be an opportunity in the future to provide you with a much-improved experience.
Chef was unreceptive to feedback regarding food seasoning and pricing.
Business reply on Google
Thank you, Nisha, for your detailed and thoughtful feedback. We’re glad to hear you enjoyed the Red Sea cocktail, seafood dip, lobster pasta, and the service from Demetria. We appreciate your honest input on the gumbo, branzino, collard greens, and overall value. Your feedback on flavor balance and pricing is important and will be shared with our team as we continue to refine our menu during this time. We also sincerely apologize if your interaction did not feel as welcoming as it should have. That is not the experience we want any guest to have, and your comments are being taken seriously. Thank you again for giving us a try and sharing your experience.