💅 Beauty & Spa · Seattle
total experiences
replied on google
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Excessive wait times and inefficient service at the nail salon.
Business reply on Google
Thank you for taking the time to share your experience. We’re sorry that your visit felt longer than expected, and we truly appreciate your kind words about Julie’s work and attention to detail. We understand that the overall length of your visit was not what you anticipated, and we’re taking your feedback into account as we continue to improve how we communicate service timing and expectations. Thank you again for your feedback and for recognizing the quality of Julie’s work. We’re glad you loved the final result and wish the overall experience had felt just as positive.
Poor pedicure ergonomics, damaged polish, and excessive service time and cost.
Business reply on Google
Thank you for your feedback, Laura. We’re glad you enjoyed the Gentle File Manicure, and we truly appreciate you sharing your experience. We’ll take your comments about the pedicure setup and comfort into consideration as we continue to improve.
Nail polish chipped after two days despite high service cost.
Business reply on Google
Hi Dorka, we’re truly sorry to hear about your experience. This is not the level of quality we strive to provide, and we completely understand your disappointment. We’d love the opportunity to make it right. Please reach out to us directly, and we’ll be happy to inspect your nails and fix the issue at no cost. Thank you for sharing your feedback—we genuinely value every client and hope to have the opportunity to welcome you back.