AURA nail bar
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff and management were rude and unprofessional toward the customer.
poor nail application and unprofessional staff response to customer complaint
Unsanitary conditions, poor communication, and inadequate service provided by staff.
Business reply on Google
First of I think you are too young to be a physician and you came in on a busy Sunday afternoon without appointments so the wait is normal. Also our classic pedi($35) doesn’t come with callous removal and you refuse to pay extra $10 dollars. Personally I think you just need us to remove the old polish and trim your cuticle for you so you can paint them yourself and also remove your old Pressed On so you can put the the Pressed On that you brought in earlier. May God have mercy on your ugly soul and Karma is very fair, it will make you payback the time and the stress you caused that sweet lady that is old enough to be your mother and the single father that was working on your nails…
Staff overcharged for services and acted aggressively toward the customer.
Technician caused injury to customer toe due to lack of focus
Staff were rude and unprofessional during the nail service appointment.
Customer experienced racial profiling and discriminatory treatment by the staff.
Nail technician caused bleeding and performed poor quality nail application.
Staff provided incomplete service and exhibited unprofessional, discriminatory behavior…
Nail technician was unprofessional and mocked the customer during the service.
Technician caused bleeding and poor quality nail application.
Poor quality pedicure and unprofessional staff behavior during the appointment.
Technician provided poor quality nail service and excessive wait times.
Manager was hostile and dismissive regarding a painful nail service issue.
Rude staff and excessive pricing for basic acrylic nail service.
The business charged for additional services without prior consultation.
customer contracted a fungal infection from unsanitary nail salon equipment
Technician caused physical injury and cuts to fingers during service.
The nail technician provided a rushed and poor quality manicure.
Nail extensions broke prematurely after eight days.
Business reply on Google
Hi Sami, we apologize for the broken nail. We don’t know what happened but sometimes accidents happen. Please swing by the salon and we will be happy to fix it for you at no cost to you.