Austin Emergency Center: Mueller Emergency Room
🩺 Health & Wellness · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff failed to diagnose pneumonia during an emergency room visit.
Physician performed inadequate physical examination and dismissed parental concerns…
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Patient feedback is the best way for our team to learn and make improvements. We have passed along your comments to the leadership team. Please reach out to our Patient Relations Representative at 512-544-4220 so we may work with you directly. We hope to hear from you soon.
Medical misdiagnosis and unprofessional staff behavior at emergency room
The facility provided an incorrect medical diagnosis and excessive billing.
Business reply on Google
We are very sorry to hear about your experience and appreciate you taking a moment to share your feedback. Please reach out to our Patient Relations Representative at 512-544-4220 so we may work with you directly. We hope to hear from you soon.
staff delayed providing medication to the patient
Business reply on Google
Thank you for taking the time to leave your feedback. We take concerns about patient care very seriously. After thoroughly reviewing our records, we were unable to locate a visit or patient registration under your name at our facility. That said, we never want anyone to feel unheard or uncared for. If you believe this review may relate to another location or if you visited under a different name, we’d appreciate the opportunity to learn more so we can look into this further. Please contact us directly at (512) 337-4360 so we can assist you right away. Your experience and well-being are important to us. Thank you.
Facility demanded upfront payment for services before completing medical examination.
Patient charged upfront for emergency services while experiencing severe physical distress
The physician displayed a patronizing and unprofessional attitude toward the patient.
Doctor displayed poor bedside manner and dismissed patient concerns
Staff member was rude during a phone inquiry about a package.
Medical misdiagnosis and dismissive treatment by emergency room staff
Business reply on Google
We are upset to learn about your patient experience at our facility, Hannah. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 322-5104 or at [email protected].
Slow medical care, staff incompetence, and refusal to provide necessary prescriptions.
Business reply on Google
Hello Christina, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 322-5104 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Patient denied medical evaluation for cardiac symptoms by emergency room staff
Business reply on Google
We are upset to learn about your patient experience at our facility, Desiree. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 322-5104 or at [email protected].
Staff mocked patient and refused to follow infection control protocols.
Business reply on Google
Hello Layne, we are so sorry to hear about your experience at our facility. We strive to be the best healthcare facility and are dedicated to rectifying this situation. We would really appreciate the opportunity to speak with you. Please reach out to us at (512) 322-5104 or [email protected].
Excessive billing for minimal medical services and long wait times.
Business reply on Google
We are upset to learn about your patient experience at our facility, Hannah. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 322-5104 or at [email protected].
The patient was charged excessive fees for minor emergency treatment.
Business reply on Google
We are upset to learn about your patient experience at our facility, Gabriela. We would like to learn more about your visit so that we can solve this situation quickly. Please contact us at (512) 322-5104 or at [email protected].
Staff demanded payment before triage and doctor provided incorrect medical diagnosis.
Business reply on Google
Hello K, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 322-5104 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Medical staff failed to properly process critical diagnostic laboratory tests.
Business reply on Google
Hello Hallie, we are so sorry to hear about your experience at our facility. We would really appreciate the opportunity to speak with you. You can reach out to us at (512) 322-5104 or [email protected]. We strive to be the best healthcare facility, and we are dedicated to rectifying this situation.
Unexpected large balance bill received one year after medical service
Business reply on Google
Hello Kira. We are upset to hear about your experience. Can we review your bill with you? Please contact our billing team at 800-417-0740.
Receptionists were rude and unhelpful to patients.