Austin Movers
🔧 Home Services · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent access to storage units due to failed appointment scheduling
Customer overcharged and failed to receive a detailed invoice.
Business reply on Google
Hi Esteban, we sent your invoice twice and called you 5 times to help. You didn't respond, then left this review. Here's the thing. We're not for everyone. If you want to complain instead of communicate, we're definitely not for you. Our 2,000+ five-star customers? They picked up the phone. We charge based on time and inventory. Transparent. Fair. You approved the job. The crew showed up. They did the work. We're proud of our team and the work they do every day. Forbes ranked us #1. Yahoo #1 movers. If you ever want to discuss this, we'll be here. Until then, we'll keep serving the customers who do.
The company used unreliable and unprofessional independent contractors for the move.
Business reply on Google
Hi Jameelah, every person on your move represents Heavenly. They're trained to our standards, wear our brand, and are fully accountable to us. That's how we operate. If you experienced poor service, reaching out to us directly would've given us the chance to make it right. We wish you had. Forbes #1 movers. Yahoo best of the best movers. 2,000+ five-star reviews. We stand behind every person who shows up wearing our name.
Movers arrived late, damaged items, and attempted overcharging for labor hours.
Business reply on Google
Hi Yaba, I'm so sorry for your terrible experience. This is not the standard we pride ourselves on, and we want to make it right. Please contact us directly with your move details so we can investigate and address these issues for you.
Moving company caused significant damage to furniture and fragile items.
The moving company is significantly late for the scheduled appointment.
Business reply on Google
Hi Ranco Law, we're sorry to hear about your experience. We can't find a move under your name in our system. Could you get in touch with us and give us some more details? We'd love to make this right and see how we can help.
Movers damaged furniture during transport and failed to repair it properly.
Business reply on Google
Hi Devin, we’re truly sorry to hear about your experience. Unfortunately, we couldn’t find your information in our system, and we don’t show any moves under your name or any similar name. To better understand the situation and address your concerns, please give us a call or text at 512-340-0551. As always, we'll do our best to make things right.
Moving truck blocked driveway and driver was verbally hostile
Moving company damaged vehicle and denied liability to insurance provider.
Business reply on Google
Wow, CJ — quite the story you’ve spun here. For the record, let’s set things straight. You were never a customer of Heavenly Moving & Storage, and yet here you are, leaving a review. Every word in your “review” is completely inaccurate. You hit our vehicle, admitted fault at the scene, and then decided to change your story when it came time to deal with insurance. Not only did we report this incident to our insurance immediately, as any reputable company would, but we’ve cooperated at every step. This isn’t just a misunderstanding; it’s an unfortunate attempt to shift blame onto us, a locally trusted business that’s built its reputation over years of hard work. If you’re a potential customer and you’re reading this, here’s what we want you to know: 1) Top-Rated for a Reason: Heavenly Moving & Storage is proud to be rated the number one moving company in Austin by Forbes Magazine. With over 1,000 five-star reviews from clients, we are trusted by families, businesses, and organizations all over Texas. 2) Customer Care is in Our DNA: We go above and beyond for our clients, treating each move as if it were our own. Our movers are not just strong; they’re highly trained professionals wh
movers caused extensive property damage and failed to provide adequate compensation
Business reply on Google
Let’s set the record straight — we own our mistakes, but we won’t entertain exaggerated claims. Since your first complaint, we’ve made several attempts to resolve this — via phone, email, and text. You’ve chosen not to engage. If you’re genuinely seeking a resolution, participation is key. Silence isn’t. We have earned over 1,000 five-star reviews and rank as Forbes’ #1 moving company in Austin. That’s no coincidence. It’s the result of years spent delivering top-tier service with integrity. Are we perfect? No. But when issues arise, we address them head-on. What we won’t do is respond to wildly overstated claims from someone more interested in leaving negative breadcrumbs than working toward a solution. Our reputation speaks for itself. Thousands of satisfied clients, hundreds of glowing reviews, and top industry accolades prove who we are and how we operate. Bottom line: We’ve made every effort. You haven’t. Best of luck finding a company that meets your expectations — though, based on our experience, that may be impossible.
Improper installation of washer drainage pipe caused significant water damage
Movers damaged furniture and failed to provide promised equipment and services.
missing and damaged items with poor delivery communication
Business reply on Google
Hi Tiffany, thank you for the 5-star review! We know moving is hard so we aim to make it easier with unparalleled professionalism and an exceptional customer experience from start to finish on every move. We truly appreciate you and will always be here for any moving or storage need you might have in the future.
Final moving costs significantly exceeded the initial quote provided.
movers damaged property and are unresponsive regarding the insurance claim
Moving company damaged multiple items and failed to provide compensation.
Business reply on Google
Hi Nikhil, I'm so sorry for this experience. Heavenly is under new ownership now with a focus on unparalleled professionalism and an exceptional customer experience from start to finish on every move. I assure you if you let our managers know what happened last time and give us another shot, our new managers will be sure to take VIP care of you!
Movers caused flooding, damaged property, and failed to reconnect appliances properly.
Business reply on Google
Moira, Thank you for speaking with me just now. As mentioned, we've now revised our protocol for how we handle "after hours" calls when the office is closed. We also discussed the washer hoses being hooked up and our verification process when the crew chief double checks all work for disconnect/reconnect of appliances. Thank you for you calm demeanor and your input.
Inconsistent communication and failure to secure the requested moving date.
Business reply on Google
Landon, I'm sorry your experience was a difficult one. In the moving industry, because we have to call our crews in, and pay them, 24 hours in advance we cannot book anyone without guaranteed payment. We did acquire Lightning Movers. Its not that we're perpetrating to be them, but we are assisting their clients so no one falls through the cracks and taking their calls. Again, I'm sorry this wasn't a smoother experience for you.
movers damaged appliances and failed to provide repairs
Movers arrived three hours late due to poor scheduling and planning.
Business reply on Google
Barbara, I'm sorry about your experience with us in July. We did show up later than our expected time window and I wish that wasn't the case. The move before yours went far longer than scheduled because of her age and the situation with her assisted living facility. We couldn't abandon her part way through, but could have done a better job communicating with your that we would be delayed. Again, I wish the experience was better, but I'm glad that we were still able to complete your move that day. Thank you, Owner