Austin Nails & Spa
💅 Beauty & Spa · Cedar Park
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer sustained injury during acrylic nail service by rude staff member.
Nail technician was aggressive and caused a physical injury
Appointment cancelled due to minor delay and alleged lack of communication
Salon charged full price for a redo despite implying it was free.
Business reply on Google
We are so sorry to hear about your unsatisfactory experience with us! We do apologize for falling below our standards. Please give me a call at 512-401-8800 so we can resolve this satisfactorily for you. Please speak with Mike.
Inaccurate business hours listed on Google caused a wasted trip.
Poor quality nail service and staff pressured customer for extra services.
Poor service quality and lack of communication during manicure appointment.
Customer charged higher price than advertised without prior notification.
Technician caused cuticle cuts and provided poor quality nail service.
Staff refused service to customers an hour before closing time.
Staff displayed rude behavior and attempted to charge for services twice.
Staff were dismissive and rude to a potential customer.
Poor service quality and lack of color selection for nail services.
Technician caused physical injury to toenail during improper polish removal.
Manicure polish peeled and chipped within twelve hours of application.
Customer waited twenty minutes for a reservation that was not honored.
Poor quality nail service and lack of staff attention
Business reply on Google
Hi Courtney, We’re sorry to hear that you were unhappy with your experience. We checked our check-in system and did not see your name and there may have been a mistake regarding location. If you sure that you visited our salon, please contact us at our phone number so we can clarify the situation and improve our services. We always appreciate your feedback and the opportunity to improve. Thank you so much.
Technician performed incorrect nail shape and poor quality polish application.
Business reply on Google
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent visit. Your satisfaction is important to us, and we apologize for any misunderstandings regarding the nail style and extra charges. We appreciate your patience, and we would like the opportunity to make this right. Please reach out to us directly so we can address and rectify the issues you've encountered. Your feedback helps us improve, and we hope to provide you with a better experience in the future.
Inconsistent manicure with incomplete polish coverage and incorrect nail length.
Customer experiences long wait times despite having scheduled appointments.