Austin's Automotive Specialists

Business reply on Google

We Are Sorry You Feel Like you were cheated. But from looking over your ticket there was a issue with the transmission shifter cable or would have an electrical / Mechanical issue which was informed at the beginning of paper work processing that a diag would have to be ran to figure out what the issue or main cause it also looks like your coupon of the $25 off you requested was applied. We would like to apologize for any inconvenience but we can not force parts to arrive faster or if the vendor says they have in stock and they do not or having to order from another location we try to get parts from vendors that are able to process to get us parts in a timely matter but is out of our control with parts delivery.

Business reply on Google

Hi Rajiv, thank you again for taking the time to speak with us—we appreciate the opportunity to connect and talk everything through. As discussed, your visit involved two separate concerns that required different diagnostic processes, and our goal was to provide clear information so you could make the best decision for your vehicle. We understand this was a frustrating experience and appreciate you working through it with us. If you need anything further, we’re always here to help.

Business reply on Google

Hi Ahmed, I’m sorry to hear about your experience, and I appreciate you sharing your concerns. You came in looking for clarity on a check engine light, and instead left feeling confused and pressured — that’s not the experience we want anyone to have. While we did perform a full inspection to better understand what was going on with your vehicle, it’s clear we failed to clearly explain the results and recommendations. That lack of communication understandably led to frustration, especially when the diagnosis didn’t match what you later found to be the actual issue. We’re reviewing how this was handled so we can do better moving forward. Thank you again for the honest feedback — it helps us grow, and I’m truly sorry we let you down.

Business reply on Google

Hi Nancy, We’re truly sorry to hear that you were unhappy with your experience—that’s never what we want for our customers. After reviewing the estimate provided, it appears there may have been some misunderstanding around the pricing. The A/C discharge line replacement was quoted at $602, which included both the part and the Freon recharge. The brake estimate was $690 for both front and rear brakes, not just the front. We completely understand how important it is to feel confident in the service you’re receiving, and we take that seriously. We’ve tried reaching out to you by phone and text because we’d really appreciate the chance to speak with you directly, clear up any confusion, and do what we can to make things right. We’d still love to hear back from you—please don’t hesitate to get in touch when it’s convenient. Thank you again for your feedback.

Business reply on Google

Thanks for taking the time to chat with us about this. Hopefully we cleared things up and everything makes sense now. As we noted, our labor and parts price matches that of the industry. Let us know what we can do to help.

Business reply on Google

Hi John, we are truly sorry you felt like your experience at our shop wasn't up to standards. We take that feedback very seriously and always try to make things right. In your situation, we did note that the rack needed replacement during your initial visit and noted we had concerns it would cause the new pump to again fail if not taken care of. We even went as far as to document this with you on the invoice, having you sign that you understood what could happen if you didn't take care of the rack. We do sympathize with you having recurring issues with this but we believe we recommended the right course of action to ensure the problem was solved the first time. We tried to discuss this with you during your recent visit but you didn't seem interested. We do apologize, we want every customer experience to be stellar. And we take always responsibility of we perform a service that might not have been done right or install a part that fails. But we do feel like we did everything we could for you the right way.

Business reply on Google

Thank you for the feedback Mark, and sorry it took us this long to respond. We apologize for the delays getting the quote and should have done better to keep you informed. We'd love to get another chance to prove ourselves to you. Let us know if you'd like to chat further about this. Thank you.

Business reply on Google

Hi Ethan. You are correct, your experience was not to the standard we hold ourselves and for that we apologize. As we stated to you, we are happy to, and should, cover the cost of the scratch repair. We take this feedback very seriously and would love the chance to make things right with you. Feedback like this isn't what we want to hear but also shines a light on ways we can continue to improve. We've been a part of the Austin community for a long time and have been able to do so by doing things the right way and going above and beyond for our customers. When we make an error like this, it doesn't sit well with us. Sorry again and thank you.

Business reply on Google

Apologies Artem. We were having some issues with our online scheduler and your request never made it to us. Your feedback allowed us to identify that there was an issue and get it resolved, so thank you. We would also like to apologize if you felt we were in any way rude or disrespectful as that is NEVER our intent. Without seeing the original message, we were confused with the follow up. No excuse, we should have handled the entire situation better. We'd love the chance to make it up to you. Please let us know if you are willing to give us a second chance by giving us a call. Thank you and again, sorry for the confusion.

Business reply on Google

Hey Octavia, we do not have an Octavia G in our system. Think you have the wrong shop!

Business reply on Google

Hi Jessica. Thank you for your feedback as we appreciate any insight into how we can make things better for our customers. We apologize for how you felt you were being treated, no matter how busy our shop is, that's not how we ever want a customer to feel nor was it our intent. If you are willing, we'd love the opportunity to prove that we can do better. Thank you.

Business reply on Google

I am sorry Vladimir. I will definitely look into this.

Business reply on Google

Robert we use quality parts. $400 for Brake pads, rotors and system bleed is quite reasonable.

Business reply on Google

We are sorry you were unhappy with our quote we inly use new parts not rebuild and purchase through the dealer for quality when we can.

Business reply on Google

I am sorry for the issue with your Sway bar links. Please bring a copy of your dealership receipt to our shop and we will reimburse you for our service.

Business reply on Google

Dror, I am sorry for any issues that arose from our service. I will speak with my people about being more thorough when someone returns with an issue.

Business reply on Google

We are sorry you were unhappy with our service. 9 reviews 8 are 1 star?

Business reply on Google

This is a FAKE and FALSE review. This did not occur. This person has never been to ours shop.

Business reply on Google

Sorry you feel that way James. Our staff goes out of their way to take care of our customers. Looking at the other reviews show we are doing that. Curious as to why you are not in our Data base if you were in fact a customer?