Auto Check
🚗 Auto & Repair · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mechanics damaged the hood latch and provided questionable diagnostic services.
Business reply on Google
We’re sorry to hear about your experience. However, a check engine light is not related to an oil change and requires diagnostics, which was approved before any work was done. The issue with the leak detection pump was identified and repaired with your consent. As for the hood concern, this is typically due to the wear and not related to the services performed. We value all our customers and stand behind our work, but also believe in being fair and factual about the situation.
Customer charged diagnostic fee without clear prior verbal communication of cost.
Business reply on Google
We apologize for any miscommunication regarding the diagnostic fee. We understand the frustration and will take your feedback into consideration.
The business overcharged for incomplete vehicle repairs.
Business reply on Google
We apologize for the inconvenience you experienced at Auto Check. We understand your frustration and would like to address your concerns. Please contact us via text or call so we can further assist you.
Excessive wait time and ineffective repair advice for check engine light.
Business reply on Google
We apologize for any inconvenience you experienced with the repair time and the advice given. We understand your frustration and appreciate your feedback. Please contact us at [phone number] so we can address your concerns and provide further assistance.
Mechanic performed dangerous, faulty brake repairs on the customer's vehicle.
Business reply on Google
We have been willing to refund the money you spent correcting the problem as good will , even though there is a year warranty on all the work we do and we did not have a chance to inspect the issue .
Mechanics caused electronic system errors while repairing the steering column.
Business reply on Google
This was a poorly maintained car that we never did anything but oil change on. We fixed the steering problem and advised you on all the codes and engine light that already existed(please refer to your invoice). Transmission update,O2 sensor code, computer updates, airbag codes,dirty air filter and cabin filter. Most of those updates are done by dealers because they don’t want to release them to anyone else. So we are at fault how. At some point you have to do some regular maintenance on your vehicle or it will all happen at one time. Don’t procrastinate.
mechanic provided false vehicle inspection report to upsell unnecessary repairs
Business reply on Google
Sir we have no record of you being here for anything at all for the last two years. On used car inspections we report to our customers what we see so they can make an intelligent decision on buying the car. There is nothing for us to sell , just the report for our customer. Thank you for your input.
The business caused an oil leak during a routine oil change.
Business reply on Google
Ms. Repa you’ve been coming here for 8 years just for oil changes and we have never messed up any of your vehicles that you bring here and nobody is trying to sell you anything your vehicle doesn’t need. That oil leak was noted on your oil change invoice from a year ago . We’re not one of those shops that recommends things you don’t need and it’s all up to you to fix your vehicle or not. We just tell you what the issue is. Your Ford Escape is 10 years old with 115k miles. It is going to have oil leaks and we let you know about it again. If you don’t want to fix it, that is all up to you. At the end your vehicle is the one that’s going to keep having issues if nothing is ever fixed or maintained on.
Staff refused service and provided poor customer communication.
Business reply on Google
We only get 150 inspections a month. We run out by 3rd week of the month , and get reset on 10th of next month. Nothing we can do about that. Set by the State of Texas. You asked about the price which is 25.50 set by the state and we gave you that information. Had signs on both of our doors to the fact that we will not have inspections till the 10th. We do apologize for the inconvenience and hope you try us again.
staff ignored customer and failed to provide requested vehicle inspection
Business reply on Google
Sir if there was no one at the front desk, which rarely happens, it’s only for a couple of minutes and you make it sound like you stood here for an hour. Of course we would love to have you as a customer. As far as the state inspections go, state only allows 150 inspections per month, per machine, and if all of them get used and sold out, then there is nothing we can do and you can complain to the state on that issue if you’d like to. If you’d like an oil change, come on by and we will take care of that for you right away today. We’ve been serving this area for 12 years now with lots of happy customers for a good reason. Thank you for your input.
Front desk staff are rude and business practices are inconsistent.
Business reply on Google
This is the first time you were here. Your wife uses our services all the time, and there could not be a nicer lady. We helped with the purchase of her last car. Stopped her from buying a rust car. There are only two guys on front desk,and we have been here for ten years helping our customers. We still offer rides on jobs that you have to leave your car here for extended time. We don’t have the manpower to offer rides on oil changes , I don’t know of any other place around here that gives a ride on an oil change specially on a rainy , ugly day. We offered to put two guys on your oil change and get you out in 15 minutes , but you decided to be mad and through your water bottle around. All of this over and oil change on a nasty , rainy day. Thank you for the review.
Brake pads were installed incorrectly and unnecessary services were charged.
Business reply on Google
Never had a chance to check the claim. Did offer to pay for correction as good will.
Shop overcharged for unnecessary repairs and provided poor quality service.
Business reply on Google
We can only do so much on a vehicle that has been badly damaged and put together unsafe. Specially when your warranty company wants to do as little as possible. We jumped through hoops to make both sides happy , but apparently it was not enough,Sorry. Our reviews speak for themselves. We thank you for yours.
Mechanic attempted to overcharge for unnecessary and incorrect repairs
Business reply on Google
Your gender has nothing to do with the condition of your car. We gave you a diagnostic on the list of things you gave us to check on , because you said you have been working on your car. We did not expect to work on your car. Simply did what you asked us to do. As always we welcome second opinions and will not make any repair you don't want to do.
Mechanic failed to diagnose and fix the vehicle's engine issue
Business reply on Google
We are sorry you fill that way, but your car had a lot of carbon built up. Told Mrs. Zwicky the first and cheaper step was to flush the throttle body before replacing it. We would have replaced the throttle body and credit you for the flush, but You never made it back to us.
The final bill was double the initial quoted price.
Business reply on Google
Please bring us the receipt for the extra money you claim we charged you which was $650.00 for the radiator, hoses, and thermostat, and we will gladly refund you that amount.
Front desk staff was rude and unhelpful regarding signing a receipt.
Business reply on Google
I am sorry , but you are reviewing the wrong business. We do not have a customer or a manager with the above names.
The business overcharged for a battery replacement service.