Auto Z
🚗 Auto & Repair · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
shop failed to diagnose oil leak and kept car for weeks
Business reply on Google
Glad you took our advise and diagnoses. YOU forgot to mention we were also going back and forth with YOUR WARRANTY COMPANY to help cover cost, but they denied your claim. We hope you also fix that HUGE oil leak. WE give honest inspections and diagnostics we do not cheat customers or warranty companies. YOU FORGOT to mention we also waived the checkout fee and lowered the diagnostic fee to help y'all out. What goes around comes around.
Staff used abusive language and performed unsafe vehicle maintenance.
Business reply on Google
Mrs, Aragon you left a review on the wrong business. The staff up front is my wife and I, and we have NEVER cursed, or name called any of our customers. The last customer who came in with your last name was back in 9/21/21. Sorry for your bad experience. If you like we would love to help yall out with your automotive needs. My name is Matt the owner of Auto Z Repairs.
Staff verbally abused customers and failed to complete vehicle repairs.
Incompetent repairs and poor communication resulted in significant financial loss.
Business reply on Google
Sorry you had this experience. I'm not sure if you have the right business because I don't see your information in our system. If it is the right business I would like to make things right. My name is Matt I'm the owner and you can call me at 210-300-5353 asap thanks.
Vehicle repair failed to resolve engine tapping and rough running issues.
shop refused to perform repair after initially agreeing to the work