Ava Nails Spa

Business reply on Google

Tyler, Thank you for taking the time to share this, and please know we take what you've described very seriously. We are deeply sorry for the experience your girlfriend had. No client should ever feel pain during a service, and the moment she expressed discomfort, our technician should have stopped immediately. That did not happen, and we sincerely apologize. We are equally sorry that she was left without any acknowledgment or care after her nail was injured — that is completely unacceptable and falls far below the standard we hold ourselves to. We would love the opportunity to make this right. Please have your girlfriend call us directly at (704) 921-0389 or stop by and ask for Kim. We want to speak with her personally, hear her out, and fully compensate her for the trouble she experienced. She deserves nothing less. Thank you again for bringing this to our attention. We are committed to doing better, and we hope to have the chance to restore your trust. — Ava Nails Spa | (704) 921-0389 | Walk-ins welcome, or call to book an appointment with Kim

Business reply on Google

We take all customer concerns seriously and have fully documented this matter. Your mother received services on April 21, 2026, and no complaint or concern was reported to our salon at the time of service or afterward by your mother or anyone on her behalf. No cuts or injuries were reported or observed during the pedicure service. On May 30, 2026, you came into the salon claiming that your mother developed an infection following services performed on April 21 and requested compensation. We respectfully advised you to have your attorney, doctor, or insurance representative contact us directly so the matter could be forwarded to our insurance company for professional review. Our insurance provider has already been notified. The only materials we received were close-up photos of feet without identifying information, medical records, physician documentation, or verification connecting the condition to services performed at our salon. No attorney, doctor, or insurance representative has contacted us regarding this matter. On June 2, 2026, you returned to the salon stating that your lawyer advised you to come back. We again requested that the matter be handled professionally through the

Business reply on Google

Response from Ava Nails Spa Owner (April 4, 2026) We take sanitation and safety very seriously. Our salon is inspected annually and maintains an “A” grade in compliance with state regulations. The insect referenced was not a cockroach, but a common seasonal waterbug in Charlotte that may enter through an open door. This was an isolated incident and not related to our sanitation practices. We have reviewed our security footage, which does not support the claim that any unsanitized tool was used. Without this footage, we could have misunderstood the situation and taken unfair action against our staff. We take both cleanliness and fair treatment of our employees very seriously. You arrived at approximately 11:57 AM and informed our staff you needed to leave early due to an emergency, stating you would return later to complete your gel pedicure. The full service price is $55. When you later changed your mind and chose not to return, our staff adjusted your total to $30 to reflect only the partial service completed. We take false allegations very seriously. Statements that misrepresent sanitary practices and service conduct are inaccurate and may be considered defamatory, as they can ha

Business reply on Google

We’re very sorry to hear about your recent experience and truly apologize for your dissatisfaction with the service. We want every guest to leave happy, and we regret that we missed the mark. Please feel free to return for a redo—our services are guaranteed for 7 days, and we’d be happy to make it right. Thank you for bringing this to our attention.

Business reply on Google

"We apologize for your unsatisfactory visit to Ava Nails Spa. We are dedicated to promptly connecting with you to understand your experience thoroughly. We are eager to improve your satisfaction in any situation. If you need additional assistance, please contact our customer care department at (704)497-5319, where our Manager will be happy to help you." Please return for a compensation redo on your sevice.

Business reply on Google

"We apologize for your unsatisfactory visit to Ava Nails Spa. We are dedicated to promptly connecting with you to understand your experience thoroughly. We are eager to improve your satisfaction in any situation. If you need additional assistance, please contact our customer care department at (704)497-5319, where our Manager will be happy to help you."

Business reply on Google

"We apologize for your unsatisfactory visit to Ava Nails Spa. We are dedicated to promptly connecting with you to understand your experience thoroughly. We are eager to improve your satisfaction in any situation. If you need additional assistance, please contact our customer care department at (704)497-5319, where our Manager will be happy to help you." Please return for a compensate redo.

Business reply on Google

Thank you for bringing your concerns to our attention. We sincerely apologize for the negative experience you had during your visit. As a salon that prides itself on providing superior services, we guarantee customer satisfaction. We are committed to making things right and would like to offer you the opportunity to come back in so that we can Redo your full set or Refund your service, ensuring a better experience for you. Please accept our apologies once again, and we hope to have the chance to restore your trust in our salon.

Business reply on Google

First I would like to apologize if you felt uncomfortable with our service. However this is a misunderstanding circumstance. My lead technician is working in a professional manner asking for feedback from customers, and is not forcing anyone to leave a 5 star review. She was showing them how to use the website and was stating the names of the technician that was working on their client. Your view at a distance may deem the situation differently. Again, asking for feedback is how our buisness improve service and while most businesses do the same. Thank you for your concerns.

Business reply on Google

Hi Tamarrah, I am SINCERELY sorry to see that your nails look like this. You may come in for a full refund or we can have another tech redo your nails with no charge, whatever you'd like. This is most definitely unacceptable and we will talk to the tech that did your nails.