Available Movers & Storage
🔧 Home Services · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Company engaged in theft, extortion, and fraudulent business practices.
Business reply on Google
We are very sorry to hear about your experience and take allegations like these extremely seriously. We maintain required licensing and insurance, and we are reviewing our records while cooperating with the BBB and any relevant authorities to understand what happened. Please contact our Customer Care team via the phone number or email listed on our website so we can review the booking, address unresolved issues, and work toward a resolution. If you have already filed a BBB complaint, include the complaint number when you contact us so we can coordinate directly.
The company changed the agreed price multiple times during the move.
Business reply on Google
We’re very sorry to hear about your experience and apologize for the poor communication and unexpected charges. This is not the level of service we expect, and we take allegations of overcharging and unprofessional behavior very seriously. We will investigate what happened with your booking, the crew, and the pricing you were quoted. Our customer care team will reach out promptly to arrange an appropriate resolution, including refund consideration.
company refused to refund an incorrect hourly charge for moving services
Business reply on Google
Dear Chiraag. We are so sorry to hear about the extra charge. As far as I know you paid the minimum amount of hours. Please give us a call when you can. Ask for Sam. I want to know how can I help.
Extensive damage to furniture and items during a cross-country move.
Business reply on Google
I’m very sorry to hear about the extensive damage, dirt, and delays you experienced and the stress this caused your family. We take reports like this extremely seriously and regret that our service fell far short of your expectations. We will open an internal investigation, review our use of third-party carriers and the pre-move insurance guidance provided, and pursue resolution. Our claims team is ready to help; please reach out using the contact information on our website or your booking confirmation so we can document losses and begin repair, replacement, or reimbursement. Again, we are deeply sorry and committed to making this right and preventing similar failures in the future.
movers failed to arrive and did not return the deposit
Business reply on Google
Dear Tatiana, we are sorry we could not make it on time, we deeply sorry for the inconvenience, but we try to get you the guys first things Tomm morning. Also we offer you the money back witch you took it. We understand your situation but there is things in life you can’t change specifically in the Transpotation industry. If you change your mind we can accommodate you Tomm morning with a discount rate. Thank you
Movers arrived late, damaged property, and failed to honor insurance claims.
Business reply on Google
Hi Mary, I hope you doing well true this time. we want to see how we can make it right for you, can you please let me know what is the issue? please call me or send me an email. thank you.
movers stole property, damaged items, and overcharged beyond the initial quote
Movers damaged property, failed to complete move, and forged credit card authorization.
Business reply on Google
Dear Ed, sorry to hear about the wall. Please give a call to our customer service manager to discuss the options.
Movers arrived late, damaged property, and demanded additional payment.
Movers lacked necessary tools and failed to provide promised free boxes.
Movers arrived late and overcharged for square footage and deposit amounts.
movers arrived late and charged significantly more than the original quote
Employee stole and cashed a check and owner refused promised compensation.
Moving company damaged furniture and refused to provide adequate reimbursement.
movers demanded extra fees and abandoned the job
Movers arrived late, added unauthorized charges, and delivered damaged furniture.
movers damaged property and demanded additional payment for underestimated job
movers damaged items and were inefficient during the move
Movers stole items and made unauthorized charges to customer account
Movers caused property damage, significant delays, and credit card theft.