Avianca

Airline lost passenger luggage and provided non-functional customer support channels.

Uncomfortable seating and mishandled baggage during a connecting flight.

Airline lost stroller and customer support is unreachable for claims.

Long wait times and difficulty obtaining refunds or ticket changes.

cramped seating and poor flight attendant service

Staff refused assistance and provided false information regarding travel reimbursement.

Website technical issues lead to baggage overcharges and poor customer service.

Poor boarding process, rude staff, and lack of basic onboard amenities.

Staff attempted to charge excessive fees for baggage check-in.

Airline failed to provide refund for cancelled flight schedule changes

airline charged for baggage service but failed to provide it

Lack of in-flight amenities and non-reclining seats provided poor service.

Poor online check-in, lack of amenities, and insufficient legroom.

Poor service, lack of amenities, and significant uncompensated flight delay.

Elderly passengers denied boarding despite having required medical equipment…

Significant flight delay and failure to provide promised compensation

uncomfortable seats, lack of complimentary service, and dirty lavatories

Poor customer service, frequent flight delays, and substandard business class seating.

Airline attempted to charge excessive fees for a personal item.

excessive baggage fees and additional charges for basic amenities