avid hotel Austin
🏨 Hotels & Travel · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unresponsive staff, broken room amenities, and poor facility maintenance.
Staff were rude and a personal item went missing after cleaning.
Business reply on Google
Hi Ana, We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We take matters involving guest belongings and service interactions very seriously and are committed to reviewing this situation thoroughly. Our team strives to maintain a professional and respectful environment, and your feedback is important in helping us uphold those standards. Please contact us directly at +1 512-400-4055 so we can further assist you. - The Staff at avid hotels Austin – Tech Ridge
Room lacks microwave and motion-censored climate control prevents consistent cooling.
Business reply on Google
Hi Stephanie, Thank you for sharing your experience with us. We're sorry to hear that your stay didn't meet your needs, especially during such a challenging time. Your feedback about the room's air system and lack of a microwave is important, and we'll consider it as we work to improve our accommodations. We hope to better serve guests in similar situations in the future. - The Staff at avid hotels Austin – Tech Ridge
Hotel cancelled confirmed reservation without assistance or proper documentation
Hotel cancelled confirmed reservation without assistance or relocation
Business reply on Google
Hi Christina, We sincerely apologize for the experience you encountered with your reservation. This is not reflective of the standards we strive to uphold for our guests, and we understand how frustrating this situation must have been. We encourage you to contact us directly at +1 512-400-4055 so we can address your concerns and discuss this matter further. - The Staff at avid hotels Austin – Tech Ridge
Staff member allegedly harassed guests based on race.
hotel room shower was dirty and staff failed to provide promised compensation
General manager refused to assist with a misdelivered food order.
Business reply on Google
Hi Kristyn, We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s concerning to learn about the lack of assistance you encountered, as this does not reflect the high standards of guest care we strive for. Your feedback is invaluable in helping us address and improve our service. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. - The Staff at avid hotels Austin – Tech Ridge
Hotel staff allegedly stole cash and belongings from guest room
Business reply on Google
Dear Ryan, Thank you for choosing avid and for taking the time to provide feedback about your experience at avid AUSTIN – TECH RIDGE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5124004055 or [email protected].
hotel failed to release security deposit within the promised timeframe
front desk staff repeatedly disconnected calls regarding checkout confirmation
Staff exhibited discriminatory behavior toward a guest of color.
Business reply on Google
Hi Andrew C Thank you for taking the time to provide feedback about avid on Tech Ridge here in Austin, Tx. I would like to start by apologizing to you for not meeting your expectations. We strive to make sure each stay for everyone that joins us, is a great experience. Please feel free to stop by and join us to see for yourself, why our guests love staying here with us. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 5124004055 or [email protected].
hotel failed to return the refundable security deposit after guest stay
Business reply on Google
Kimberly Alfaro Thank you for choosing avid and for taking the time to provide feedback about your experience at avid AUSTIN – TECH RIDGE. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Just to explain a little better, you will not see a return of your $100 deposit on your bank statement or being returned into your account. It simply is a hold we put on your card until the day of check out. Upon you checking out with us, the computer system takes your payment for your stay and releases the hold of $100 which is your deposit. I hope this explanation helps and that you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the info listed below. Sincerely, Katisha Robertson Front Desk Supervisor 5124004055 [email protected]
Hotel staff allegedly stole a Nintendo Switch left in the room.
Business reply on Google
HI Mariam Khardi. Thank you for taking the time to tell us about your experience here at avid on Tech Ridge in Austin, Tx. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. I completely apologize for the issue you had after leaving our facility. Please feel free to reach out to me so we can discuss this matter more as we've never had any issues with "Thievery" at our hotel before. Looking forward to hearing from you. Again, thank you for choosing avid. Sincerely, Tish Robertson Front Desk Supervisor 512.400.4055
Smoke detector was tampered with and hotel maintenance is poor.
Business reply on Google
Aaron Paustian Sorry to hear your stay with us at avid on Tech Ridge here in Austin, Tx was that of an pleasant one. However, I will say the fire alarms are placed in the rooms for safety purposes. Once you made the decision to remove the alarm it caused an event of chain reactions. First off, the alarm system continues to go off in the downstairs lobby, which automatically calls the fire department and does not stop until the alarm is put back into place. The staff loves working here and we care about the safety of each guest staying in our hotel. That is why when you were asked to place your alarm back into its proper place and you chose not to comply, you were asked to leave the property by management. By keeping the fire alarms in their proper placement, we ensure everyone stays safe, and the fire department isn't making unnecessary calls and trips to the hotel. Thank you so much for your understanding in this matter. If I can assist you any further, please don't hesitate to contact me at the information listed below. Sincerely, Tish Robertson Front Desk Supervisor 512.400.4055 [email protected]
unprofessional front desk service and inadequate staffing levels
Business reply on Google
Hannah Damron First, I'd like to apologize for not meeting your expectations. Here at avid on Tech Ridge we do our best to meet all our guests needs and to go above and beyond expectations. Please come back to visit with us again so that we may show that your unsatisfactory stay was one of a rare occurrence. If there is anything I can assist you with, please don't hesitate to reach out to me. My info is listed below. Sincerely, Tish Robertson Front Desk Supervisor 512.400.4055
Unsanitary room with pest infestation and broken security features.
The hotel double charged the guest and provided a dirty room.
Guests experienced long check-in delays and distracting room lighting.
Hotel failed to honor room compensation and had poor management practices.