Axis Moving

Business reply on Google

Accidents happen, its part of life and certainly part of moving. We showed up to this move on time, we were courteous and professional and we got the entire move done in just 4 hours. This was a 2-3 bedroom house downtown Phoenix going to north Scottadale. They had a very fragile mirror which we wrapped in thick blankts and we shrink wrapped. On the way to the new address the mirror cracked. We dont know how or why. It was tied to the wall and was on time of 3 folded blankts. We do this with all mirrors and tvs. And have never had an issue with damage. This customer NEVER PAID FOR THE MOVE. $650. I offered to make weekly payments on top of that. They wanted $1800 instantly. They demanded we pay them immediately. They didn't pay for the move and demanded $1800. I still paid my employees for the hours they worked. I paid for the fuel and rental fee for the moving truck. Again they got a free move plus I offered WEEKLY payments. This customer would rather go online and vent rather than be calm and understand accidents happen and that i can make them payments to pay for a new mirror. I tried to work with them but they refused. I have never seen a custome get so emotional and angry. It

Business reply on Google

Thank you for your feedback, Alyssa. At Axis Moving - Phoenix Movers, we strive to maintain transparency in our pricing and service quality. The rates we provide reflect the costs associated with delivering a professional and efficient moving service. We recognize that booking through Thumbtack can sometimes lead to confusion about pricing due to platform limitations. We regret any misunderstanding this may have caused and always aim to provide clear and upfront information. When you reached out initially and requested a much lower price for the move, he was just trying to break down the pricing to help you understand the cost and why we couldn't lower it. We regret that it came off as him being rude and prompted you to leave the original review. While we cannot always match the lowest rates available, we are dedicated to delivering a service that upholds our standards of quality and professionalism. That is all he was trying to communicate. That being said, whether you left a review or not, we do regret the words exchanged afterwards. We do also want to note though, that he did not continue to communicate with you over the next two days and the police were never involved. However,