AY MOVING TEAM

Business reply on Google

Thank you for sharing your feedback. We’re glad to hear that our team was courteous and that adding a third mover helped get the job completed. We sincerely apologize for the late arrival and understand how frustrating it was to finish later than expected. We also appreciate you pointing out the concerns regarding the unloading order, break, and time charged. We’ll review these details with our team to make sure our communication and time tracking are handled more clearly. Regarding the piano charge, our $150 piano/heavy-item fee applies to qualifying items, and we appreciate Alex working with you on that charge. We’re also sorry for any confusion about the final time. Our customers are charged based on the actual time worked, and we’ll make sure any timing discrepancies are addressed properly. Thank you again for choosing AY Moving Team and for the constructive feedback. We appreciate your business and hope we have the opportunity to provide you with an even smoother experience next time.