AZ Nails Bar
💅 Beauty & Spa · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail service quality and refusal to provide a refund
Business reply on Google
We apologize for your experience, Jessica. Please contact us directly so we can resolve this issue and ensure your satisfaction. Thank you for your feedback.
Unprofessional staff provided poor quality manicure requiring additional repair services.
Business reply on Google
We apologize for your experience, Tracey. Please contact us directly so we can make this right.
Gel manicure polish is peeling and applied too thinly
Business reply on Google
We apologize for your experience, Sohini. Please contact us directly so we can make it right. Thank you for your feedback.
Manicure service was incomplete and lacked proper cuticle care.
Business reply on Google
Thank you so much for taking the time to share your feedback. We are truly sorry that your return visit to AZ Nails Bar fell short of the high standards you remember. It is deeply disappointing to hear that your manicure felt rushed and that essential steps, like properly filing your nails and moisturizing your cuticles, were skipped. You absolutely deserve our full, attentive care regardless of the time of day, and we completely understand your frustration in feeling like you missed out on the complete experience while watching the client next to you. We deeply value your past loyalty and would love the opportunity to make this right. Please reach out to us directly so we can address this with our team and personally ensure your next visit is the luxurious, relaxing experience you expect and deserve.
Staff refused to fix a rushed and unsatisfactory nail design.
Nail technician caused physical pain and damage to nail beds
Nail technician caused skin irritation and pain through improper gel application
Poor quality nail application, cuticle injury, and excessive pricing.
Poor customer service, language barriers, and lack of proper drying equipment.
Manicure gel application lasted only four days.
Nail technician filed nails too close causing pain and throbbing
The business provided unprofessional and poor quality service.
low quality nail products caused premature breakage
The business charged more than the quoted price for nail services.
unexpected charges and poor quality dip powder nails that peeled quickly
Poor customer service and inability to match nail polish colors.
Staff members were rude and mocked the customer during service.
Customer sustained skin injury during a waxing service.
Poor quality pedicure with improper cuticle care and no massage
Technicians were unable to complete the requested nail service properly.