B & J Car Audio
💻 Tech Services · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business quoted a higher price upon arrival than over phone.
Business reply on Google
Hi Greylen, we’re sorry your experience didn’t meet your expectations. We always strive to provide honest, transparent service and clear communication to every customer. we couldn’t earn your business, but we appreciate your feedback and wish you all the best.
Incorrect installation caused damage to vehicle and electrical system
Business reply on Google
Hi, we’re sorry to hear about your experience. We always aim to provide quality work and clear communication with every customer. In this case, the equipment (speakers, Amplifier and wiring) was customer-supplied, which can sometimes affect compatibility and performance. We do not install systems to remain powered when the vehicle is off, so we would have gladly inspected and corrected any issue if given the opportunity. Please reach out to us directly so we can review what happened and make things right. We stand behind our work and value every customer
poor quality window tinting and debris left inside the vehicle
employees provide poor customer service and make transactions difficult
poor installation quality by inexperienced staff
Business reply on Google
Thank you Kevin for your opinion.
Car remote installation failed and business refused to fix it
Business reply on Google
Hello KJ, due to our policy, we do not carry warranty for customer products especially if they are refurbished. Best regards B&J Car Audio & Customs
customer waited thirty minutes without receiving assistance for their car audio issue
Business reply on Google
Hey Elizabeth, we apologize for the inconvenience you had this Saturday, we would like to resolve the issue you have, so feel free to come anytime Monday through Friday between 9:30am- 5:30pm, asking for Roger. Best regards B&J Car Audio Customs.
Technician appeared incompetent and charged excessive fees for installation.
Staff were unhelpful and required multiple visits to resolve the issue.
excessive wait time for window tinting service
Business reply on Google
Hey Daniel sorry for the delay that you had experience but without no appointment scheduled the waiting time will be 1-2 hours.
Business performed unauthorized work and charged a fee without prior estimate.
Business reply on Google
thank you for your review