Balboa Theatre
🎬 Entertainment · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Theatre staff were rude and unhelpful to customers.
Business reply on Google
Hello, BVT - We always strive to deliver the best experience at every event at our venue, and it sounds like we fell short during your visit. Thank you for providing this feedback, so our event services can continue to improve.
Staff failed to manage disruptive audience members and seating was uncomfortable.
Business reply on Google
Hi, Emiline - We're sorry to hear that you were disappointed with your experience at Steve-O. Your feedback is valuable, and will be passed on to our Event Services team. Thank you for leaving a review of your experience.
The bar closed early and refused to sell non-alcoholic drinks.
Business reply on Google
Hi, Danielle - Thank you for letting us know you were disappointed by your experience. Your review has been passed to our Event Services department. Guest feedback like this helps us improve every patron's experience at Balboa Theatre.
Ushers denied re-entry to seats after restroom use during performance.
The venue requires a paid seat for infants and toddlers.
Security staff were physically aggressive and disrespectful to patrons.
The event started late and played inappropriate, loud music.
Business reply on Google
Hello Stephen, we are sorry you did not have a great night. We appreciate your feedback
theatre refused ticket refund and charges for mandatory covid testing
cramped seating and disorienting balcony floor slope
Mandatory testing fees required for entry to the comedy show.
Business reply on Google
Hello Ryan – We're sorry to hear you were disappointed with your experience. San Diego Theatres follows guidelines provided by the California Department of Public Health (CDPH), San Diego County, and the CDC for all of our events. Currently, per the California Department of Public Health (CDPH), all guests are required to be fully vaccinated against COVID-19 (at least two weeks after final dose) OR present proof of a negative COVID-19 test within 72-hours of entering our theatres. All ticket buyers who purchased tickets through an authorized source (San Diego Theatres or Ticketmaster) were sent email notification upon the guidance change in September by Ticketmaster. Two emails containing Covid-19 safety information and event preparation information were also sent by San Diego Theatres this week. In addition, requirements for entry are prominently displayed on our website and this information is also on our Google page. Although we do our best to inform every ticket buyer of entry requirements, we realize that not everyone will arrive prepared. To that end, we recently added an option for independent, on-site Covid testing. San Diego Theatres and Balboa Theatre receive no monies fr
Venue refused entry of medically necessary juice for a diabetic customer.
Wheelchair seating has obstructed views due to standing audience members.
Business reply on Google
Hi Alejandro - We're sorry to hear that your experience at our theatre missed the mark, and while difficult to police the entire theatre, we understand your frustration and apologize that you were unable to see due to other patrons. In the future, please alert an usher or house manager and we will look for the best solution so that you can enjoy the show. If you have further feedback, or would like to speak with a representative about the theatre's accessible seating options, please don't hesitate to reach us at 619-570-1100.
Staff forced kindergarten students to wait outside in unsafe conditions.
Business reply on Google
So sorry for your experience today Renee. Staff attempted to accommodate many late-leaving groups whose pick-up bus transportation was delayed, while also moving multiple groups in for the 2nd performance—unfortunately it sounds as if the temporary solution our House Management offered was not ideal for your group. The uncharacteristic May rain didn’t help to make it easier for anyone today either! Our apologies and we have reached out to the event organizer to discuss additional options when group departures are delayed.
ushers prohibited standing, dancing, and photography during the concert
Business reply on Google
Hi David! Thanks for your candid feedback. When artists perform in a great historic setting like the Balboa Theatre, they want all event-goers to be able to enjoy the concert experience, without the distractions of phones/cameras or people blocking others’ view of the stage. We hope you understand and that we'll see you in the theatre again soon.
Reserved premium seats were given away without compensation or refund.
Business reply on Google
Victor, we are sorry to hear about your disappointment. In order to limit disruptions to the artist, film production, and other audience members, seats that were empty at the advertised show time were filled, meaning latecomers may have to be reseated. We made every effort to communicate the need for early arrival via email, social media, and our website. Unfortunately, your purchase was made through an unauthorized third party reseller who bought tickets, inflated the price, and then sold them to you, likely without relaying important information about arriving early. Because your transaction was processed by an unauthorized reseller, only they would have the ability to refund you. We recommend contacting the reseller you purchased from and only purchasing directly through the Balboa Theatre or Ticketmaster for the future.
The theatre staff were not friendly to customers.
The theatre lacks baby changing stations in the restrooms.
Business reply on Google
Thank you Kelly for your post. The Balboa Theatre does offer a Changing Station in the Family Restroom, located on the East side of the Lobby. We are exploring signage options to better direct & assist patrons who may not be familiar with our venue or have not asked for assistance from one of our staff. We appreciate the feedback!