Ballew Moving LLC

Business reply on Google

Hi Courtney, thanks for your review. While some details are inaccurate, we take full accountability for your experience. We communicated your 12:30pm slot well in advance, but due to an earlier job running over, our crew arrived at 1:35pm. We communicated via phone and text well before your start time that this would occur. There are records to confirm this. You reported broken dishes four days later. While this falls under the signed valuation policy, we still offered compensation beyond coverage, though it did not meet your expectations. We never place blame on customer and always aim to improve. We appreciate your feedback and wish you the best.

Business reply on Google

Hey Catherine, We are sad to hear you are not pleased with our services. After the move there was a walkthrough conducted along with customer and there were no comments of dissatisfaction or damages from customer. In fact, customer seemed very pleased with our services. We provided 4 movers, a truck, disassembles and reassembles, for customers load and unload move service on September 23rd. We provided 4 movers although customer was only billed for 2 movers per hour as promised and stated on signed contract. We wanted to help make your move as efficient and timely as possible. Every move, we are equipped with furniture pads,shrink wrap, handheld shrink wrap, moving specific rubber bands( to hold pads in place), dollies, and power tools. The expectancy of us providing bins and tape were misunderstood as we do not provide these items for. Attached to your emailed estimate was information on all you needed to know about our services. You mentioned our team putting loose items into trash bags. Yes, you provided trash bags to put your loose items in although these items should have been boxed and consolidated prior to your move’s start. Nonetheless, we helped consolidate items in the ba

Business reply on Google

Please Disregard. Another Fake Review. There has been a series of recent unverified negative reviews by someone who wants us to pay them to remove these negative reviews. We have no records of this call or any accounts as such. We always strive to provide outstanding service in person and for all of our methods of communications for scheduled and potential customers.

Business reply on Google

This is a repeated review from a customer named Ameet Rai. We don’t believe this is fair because the person is using defamation. This feedback shouldn’t be taken into account because it’s full of inaccurate information. It’s unfortunate that these statements can be easily uploaded without any actual validity. This person was listened to and accommodated, but they still feel it’s necessary to try and hurt a business’s reputation.

Business reply on Google

Hey Ameet, We understand you have the right to express your opinion, but we believe these allegations against our company are unfair and inaccurate. Firstly, your move took 3.25 hours, which falls within our 3-hour minimum requirement. Considering the amount of items, long walks, and elevators involved, we believe 3.25 hours was a good timing. We understand that time may have gone over by 15 minutes, but that can happen. Secondly, we provide three movers, but only charge for two. This means we put in more effort and manpower to expedite your move. Thirdly, there was one item damaged during the move process: a BowFlex dumbbell. Our crew leader immediately notified you and our office about it, and there is documentation to support this. We also offered to replace that single item, but you refused because you wanted both dumbbells replaced, which was not necessary. We hope this review is taken lightly because you were given quality service, discounted rates, and a discounted bill to help accommodate for our mistake on damaging one item. However, you still chose to provide information to steer customers away. We appreciate all feedback from customers, and we hope it is fair and accurat

Business reply on Google

Hey, thanks for your feedback. We will take accountability and notes of this account. We are saddened to hear your experiences was not similar to many of our customers who have trusted us with their move. However, we are glad that we were able to make time to get you all moved from Fishers to Rhode Island in the midst of our busiest time period. In addition, we will continue to make improvements. We value all feedback and thank you for submitting this review.

Business reply on Google

Thank you for your feedback. We will accept this with great pride. We are fully aware of the mishap and it is solely on our part. Sincerest apologies to you and your family. The date we had you scheduled for did not accurately reflect the date you wanted and it is truly a mistake on our behalf. We have already made improvements to ensure a mistake of that nature won’t occur again. This is the first situation of its kind since our inception over 5 years and with helping now over 1,000 families relocate locally and long distance. We truly love and appreciate our Indianapolis consumer base as we are nothing without you all. Over 1,000 times we have been entrusted with the opportunity with a job and we have always been there. This singular situation is not a direct reflection of who we are and what we take pride in which is being punctual and personable while providing an affordable and quality moving service. It’s embedded in our culture to always go above and beyond rather than not. As mentioned before, we will accept our mistake with great pride and willingness to ensure this will never happen again to anyone who gives us the opportunity to help them move. This situation will make u

Business reply on Google

Thanks for your feed back. As we do not agree this is an accurate depiction of what happened, we must take accountability. Since we began here in Indianapolis in 2019, we have taken thousands of phone calls from people inquiring about our services and have never had anyone experience a situation like this. We take calls in office and while on job sites to ensure we do not miss opportunities. The quality and tone of must have been misinterpreted as the dialogue you provided does not align with how we speak to our customers. We take pride in executing personable customer care whether it’s in person or on the phone. Not to mention, we have done a lot of pro bono moves for organizations, schools and single parents. I think an attempt to steer customers away from us for an over-the-phone misinterpretation is unwarranted. We like to think we are a huge benefit to our community here and will continue to be. Nonetheless, we thank you for your feedback as we see this as another opportunity to get better. Carpe Diem!