Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank manager refuses notary service due to missing sign sheet
Business reply on Google
Dear Hannah Cho, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit to our branch. Your comments are important to us, and we take them seriously as we strive to improve our services. We understand the importance of providing a seamless notary service and are sorry to hear that our current process did not meet your expectations. We are committed to reviewing our procedures and ensuring that our team is well-equipped to assist our customers effectively. Your feedback will be shared with the appropriate department to address the concerns you've raised. We appreciate your patience and understanding as we work to enhance our services. Thank you for bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out to us at 1-855-325-2226.
Insufficient staffing levels lead to rushed and poor customer service.
Business reply on Google
Dear Rocky, Thank you for taking the time to share your recent experience with us. At Bank of Hope, we are committed to provide the best service for your banking needs and we are very sorry to hear that our service did not meet your expectations. We will certainly be sharing your feedback with the branch and hope we can be of better service for you for your next visit. Thank you!
Loan officer provided poor communication and vague feedback on application
Staff failed to provide assistance to customers in the waiting area.
Staff members at the Royal Lane location exhibit rude behavior.