Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Bank failed to open a new business account for the customer.
Business reply on Google
Dear Ja K, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had, as it is not reflective of the high standards we strive to maintain at Bank of Hope. We understand how important it is for new businesses to have a reliable banking partner, and we regret that we did not meet your expectations. We would appreciate the opportunity to learn more about your specific concerns and how we can address them. Please feel free to reach out to our customer service team at your earliest convenience (1-855-325-2226). Your insights are invaluable to us as we work to improve our services. Thank you again for your feedback.
Reduced operating hours and Saturday closures are inconvenient for customers.
Bank refused to cash or deposit a payroll check.
Bank teller denied access to funds due to lack of knowledge