Bank of Texas
💳 Finance & Insurance · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to assist customer despite having a scheduled appointment.
Business reply on Google
Thank you for taking the time to let us know about your experience. We would appreciate the opportunity to talk with you to better understand what happened. Please reach out to us at 800-346-5312 to discuss further. Thank you!
Long wait times at the bank drive through
Business reply on Google
Hi Nancy, thank you for sharing your experience with us. We strive to provide excellent service, and we're sorry to hear that we fell short. Please contact us at 800-346-5312 so we can understand what happened and work towards a resolution. Your feedback is valuable to us.
Long wait time for drive-through service due to understaffing.
Business reply on Google
We sincerely regret that your experience was less than perfect. We care deeply about our customers and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.
Customer experienced long wait times despite staff not being busy.
Business reply on Google
Humberto, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at 800.346.5312.
Bank staff engaged in discriminatory behavior and refused to provide assistance.
Business reply on Google
Hello Cheryl! Thank you for bringing this to our attention. We apologize for this experience and would like to know more about what occurred. Please contact ExpressBank at 1-800-346-5312 so that we may gather more information on what happened.
The bank branch fails to answer incoming phone calls.
Business reply on Google
Thank you for taking the time to share your feedback, Sherri. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at [email protected] or +1 214-574-1277.
Staff provided conflicting information regarding account opening appointment procedures.
Business reply on Google
Thank you for taking the time to share your feedback, Dustin. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at [email protected] or +1 214-574-1277.
Staff member was unhelpful when opening business accounts.
Difficulty closing a bank account
Business reply on Google
Hi Rusty, I'm sorry to hear that you were not satisfied with your account closing experience. If you would like to discuss the issue further, please send us an email at [email protected] with your name, phone number and a good time to contact you.
Staff at this location are condescending and disrespectful to customers.
Business reply on Google
Hi Robert, I am sorry to hear that you were not satisfied with your experience in our banking center. If you would like to discuss the issue further, please send us an e-mail at [email protected] with your name, phone number, and a good time to contact you.