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Banner - University Medical Center Phoenix

🩺 Health & Wellness · 1111 E McDowell Rd · Phoenix

NeverAbsolutely not. I’d never go back, buy again, or use them again.
45

total experiences

53%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverCustomer ServiceFrom Google Reviews
Jul 30, 2026

poor communication regarding surgical scheduling, payments, and post-operative care

NeverCustomer ServiceFrom Google Reviews
Jul 17, 2026

Medical staff ignored patient symptoms leading to a severe abdominal blockage.

Business reply on Google

We know that our customers expect to have a positive and comfortable experience and are disappointed when that doesn’t happen. Please fill out this secure form if you would like to discuss any concerns with us directly: www.bannerhealth.com/feedback.

NeverWait & DelaysFrom Google Reviews
Jul 13, 2026

Patients waited four hours without assistance from nursing staff.

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverWait & DelaysFrom Google Reviews
Jul 12, 2026

Excessive wait time in triage with unprofessional staff behavior.

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
Jul 12, 2026

Emergency room staff failed to triage a patient with neurological symptoms.

Business reply on Google

We’d like to look into this for you. Please fill out this secure form if you would like to discuss any concerns with us directly: www.bannerhealth.com/feedback.

NeverCleanliness & HygieneFrom Google Reviews
Jul 9, 2026

Lack of patient privacy and poor room cleanliness.

NeverBilling & ChargesFrom Google Reviews
Jun 15, 2026

High medical bill received despite lack of diagnosis or meaningful care.

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
Jun 14, 2026

Patient reports inadequate pain management and discriminatory treatment by hospital staff.

NeverCustomer ServiceFrom Google Reviews
Jun 14, 2026

Physician assistant provided poor care and documented false medical information.

NeverCustomer ServiceFrom Google Reviews
May 17, 2026

Hospital staff refused to perform necessary diagnostic tests for serious medical…

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
May 15, 2026

Medical staff failed to remove foreign object from patient eye

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverStaff BehaviorFrom Google Reviews
May 14, 2026

hospital staff neglected patient with injuries and attempted premature discharge

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverStaff BehaviorFrom Google Reviews
May 10, 2026

Staff failed to assist a friend experiencing a medical emergency

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
May 9, 2026

disorganized staff and long wait times in the emergency room

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
May 8, 2026

Nurses are unresponsive and doctors are difficult to reach for patient care.

Business reply on Google

We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.

NeverCustomer ServiceFrom Google Reviews
Apr 16, 2026

Medical staff provided inadequate care and ignored patient health concerns.

NeverStaff BehaviorFrom Google Reviews
Apr 11, 2026

Doctor displayed unprofessional behavior and provided inaccurate medical information.

NeverStaff BehaviorFrom Google Reviews
Apr 11, 2026

Staff member was rude and unresponsive to medical equipment alarms

NeverStaff BehaviorFrom Google Reviews
Apr 11, 2026

Nurse exhibited unprofessional behavior and administered medication in a dangerous manner.

NeverCustomer ServiceFrom Google Reviews
Mar 28, 2026

Staff failed to provide timely patient care and clear discharge communication.