Banner Urgent Care | Glendale, AZ | Bell Rd
🩺 Health & Wellness · Glendale
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to provide medical treatment after collecting payment.
The doctor failed to perform a proper physical examination.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Staff refused service and delayed care for a special needs patient.
Staff refused to provide liquid medication and mischaracterized patient communication.
Physician failed to provide effective treatment for a persistent bacterial infection.
Excessive wait time at urgent care facility
Staff refused to provide medical assistance despite collecting a copay.
Long wait time despite having a scheduled appointment.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Doctor provided inadequate examination and dismissed patient concerns regarding…
Staff refused to provide care or refund payment for services.
The doctor failed to provide a professional medical assessment.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Excessive wait time and poor communication during a medical procedure.
Business reply on Google
We always strive to exceed expectations. Please fill out this secure form we will assist in any way we can. Please fill out this secure form if you would like to discuss any concerns with us directly: www.bannerhealth.com/feedback.
Staff failed to communicate or provide follow-up care during visit.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Medical staff failed to send prescription and failed to document visit
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Long wait times and unprofessional conduct by the medical staff.
Patient denied appropriate medical treatment for bronchitis and asthma symptoms.
Staff were unpleasant and failed to review patient medication list.
staff failed to perform a necessary medical procedure for an abscess
Doctor refused to treat patient requesting specific medical tests
Business reply on Google
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. https://www.bannerhealth.com/feedback
Long wait time despite having an advance appointment
Business reply on Google
Being on time and delivering quality care is important to us. If you would like to share further, please fill out this secure form: https://www.bannerhealth.com/feedback.