Banner Urgent Care | Phoenix, AZ | Bell Rd
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Doctor provided incorrect medical advice leading to unnecessary emergency room costs.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Staff member was rude and dismissive of patient symptoms.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Front desk staff was rude regarding mask policy enforcement.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
staff are perceived as incompetent and insurance billing is questioned
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Doctor provided incorrect diagnosis and displayed unprofessional behavior toward patients.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Nurse provided ineffective treatment and dismissed patient symptoms
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Staff displayed rude behavior and lacked compassion during multiple medical visits.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Incorrect billing and unauthorized disclosure of another patient's private medical…
Business reply on Google
As mentioned, we’re glad to follow up on this. Please fill out this secure form when convenient. https://www.bannerhealth.com/feedback
Staff failed to provide requested translation services for non-English speaking patient.
Business reply on Google
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. https://www.bannerhealth.com/feedback
Excessive wait time for urgent medical care regarding an infected bite
Business reply on Google
Julie, we would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Provider performed a superficial examination and failed to diagnose bronchitis.
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Staff refused medical service before the posted closing time.
Business reply on Google
We never like to hear that anyone is frustrated. We will look into this if you fill out this secure form: https://www.bannerhealth.com/feedback.
Urgent care provider refused to treat a child with ear tubes.
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
Clinic staff failed to process a prescription refill request for a child.
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback. Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Excessive wait times and unprofessional front desk staff
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Unfriendly staff, long wait times, and inconsistent mask policy enforcement.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Long wait time and doctor failed to provide treatment or answers.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Long wait time despite having a scheduled appointment
Business reply on Google
Thank you for your feedback, Kimberly. We will share this with the appropriate care teams.
Inadequate medical diagnosis and poor communication from staff.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Staff failed to diagnose a double ear infection during the visit.
Business reply on Google
Our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.