Banner Urgent Care | Phoenix, AZ | Central Ave
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff was rude and unhelpful to a new patient.
Business reply on Google
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. Please fill out this secure form if you would like to discuss any concerns with us directly: www.bannerhealth.com/feedback.
Doctor provided inadequate medical assessment and care for a chemical burn.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
excessive wait time for a child with a head injury
Business reply on Google
We don’t want to disappoint or fall short of expectations. If you would like to share further, please fill out this secure form: https://www.bannerhealth.com/feedback.
Front desk staff were rude and unhelpful during a medical emergency.
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
inaccurate operating hours and poor front desk communication
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Front desk staff are rude and unprofessional toward patients.
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
Unprofessional staff behavior and denial of medical service
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Staff misplaced patient urine and blood samples requiring a repeat visit.
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Rude staff and long wait times resulted in no medical assistance.
Business reply on Google
Continuous improvement is our goal. If you would like to share further, please fill out our secure form at https://www.bannerhealth.com/feedback so we can make the appropriate team aware. Thank you.
Patient billed for services not rendered after insurance coverage was denied
Business reply on Google
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
The facility failed to open during its advertised operating hours.
Business reply on Google
Thank you for letting us know. Being on time and delivering quality care is important to us. If you would like to share further, please fill out this secure form: https://www.bannerhealth.com/feedback.
Staff provided incorrect insurance coverage information leading to unexpected charges.
Business reply on Google
Hello, our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.
Staff refused to provide medical care to an asymptomatic patient.
Business reply on Google
Isaiah, our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.
Disorganized scheduling and rude staff behavior at the urgent care clinic.
Business reply on Google
Thank you for providing a rating. We take all feedback seriously and would like the opportunity to address any concerns you may have. Please email us at [email protected] with your name, contact information, and any details you would like to provide.
staff refused to assist with prescription authorization or pharmacy transfer
Business reply on Google
5 stars! Yeah! Thank you so much for taking the time to leave a rating. It’s great to know you had a good experience at Banner Health.
staff failed to answer phone calls regarding test results
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
clinic and billing department are unreachable regarding an incorrect invoice
Business reply on Google
Jameshia, we are sorry to hear your account. We want to do everything we can to provide a quality experience for all of our customers. Please send an email to [email protected] with your full name and contact information so that we can get you in touch with the appropriate customer care team. We appreciate the opportunity to address any concerns.
Long wait time followed by inability to treat the patient's condition.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Clinic staff unreachable to resolve prescription ID error for pain medication
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Staff were late opening the facility and provided poor customer service.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.