Banner Urgent Care | Phoenix, AZ | Indian School Rd
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect diagnosis led to worsening condition and emergency room visit.
Business reply on Google
At Banner Health, we set the bar high for ourselves, and do not want to disappoint or fall short of expectations. If you would like us to look into this for you, please fill out this secure form so that we can learn more and discuss these concerns directly: www.bannerhealth.com/feedback.
Medical staff failed to diagnose pneumonia during urgent care visit.
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. Please complete this secure form to share any feedback. We’d be happy to speak with you directly to address any concerns. Please fill out this secure form if you would like to discuss any concerns with us directly: www.bannerhealth.com/feedback.
A staff member was rude to the patient during their visit.
Doctor dismissed patient symptoms and failed to provide necessary medical care
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Provider was unkind and failed to provide a necessary prescription.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Staff failed to provide timely medical test results for a child.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Medical staff provided inadequate examination and showed disinterest in patient care.
Business reply on Google
We appreciate this input, as customer service is important to us. We know that our customers expect to have a positive and comfortable experience, and are disappointed when that doesn’t happen.
Doctor was condescending, appointment was late, and diagnostic services were unavailable.
Business reply on Google
At Banner Health, we set the bar high for ourselves, and do not want to disappoint or fall short of expectations. If you would like us to look into this for you, please fill out this secure form. https://www.bannerhealth.com/feedback
The facility requires unnecessary upfront copayments despite met insurance deductibles.
Business reply on Google
Thank you for this feedback. Our Billing Department will reach out to assist you once you complete and submit this secure form with requested information: https://www.bannerhealth.com/feedback.
Front desk staff unable to correctly process patient payments.
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. Please complete this secure form (https://www.bannerhealth.com/feedback) to share any feedback. We'd be happy to speak with you directly to address any concerns.
The doctor was rude and lacked empathy during the visit.
Business reply on Google
It is important to us that our Banner Health team members provide an exceptional experience. If there’s concern about someone not meeting expectations, please let us know by filling out this secure form. We will do our best to address any concerns quickly. https://www.bannerhealth.com/feedback
Long wait time and dismissive medical care for skin condition.
Business reply on Google
Thank you for the feedback. We always strive to exceed expectations. Please fill out this secure form if you want to share additional information: https://www.bannerhealth.com/feedback.
Front desk staff failed to verify insurance and denied medical care.
Business reply on Google
Continuous improvement is our goal. If you would like to share further, please fill out our secure form at https://www.bannerhealth.com/feedback so we can make the appropriate team aware. Thank you.
Physician assistant dismissed patient pain and provided ineffective treatment advice
Business reply on Google
It is always a top priority at Banner to deliver a positive experience. If you would like to share more feedback, please complete this secure form (https://www.bannerhealth.com/feedback) so we can let the appropriate team know.
Staff was unprofessional and failed to follow basic hygiene protocols.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Urgent care facility refused to treat a patient with a bite.
Staff refused insurance lookup, misgendered patient, and delayed prescription processing.
Business reply on Google
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at [email protected] with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
Long wait time and perceived lack of care from the doctor
Business reply on Google
Hello, our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.
Nurse exhibited condescending behavior and refused to facilitate requested medical…
Business reply on Google
Thank you for providing a rating. We take all feedback seriously and would like the opportunity to address any concerns you may have. Please email us at [email protected] with your name, contact information, and any details you would like to provide.
Staff ignored paperwork and refused service despite empty patient rooms.
Business reply on Google
Our team is sorry to hear about these concerns. We want to do everything we can to provide a quality experience for all of our customers. Please email us at [email protected] so we can get you in touch with the appropriate customer care team. We value your input.