Baptist Primary Care
🩺 Health & Wellness · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Patient experiences consistent long wait times for scheduled appointments.
Business reply on Google
We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Patient denied appointment despite prior confirmation and payment.
Business reply on Google
Hi Seyhan, we are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Staff were rude and unhelpful regarding time-sensitive paperwork requests.
Business reply on Google
Hello Jason-- We’re sorry to see your 3-star rating, as we always strive to provide 5-star care and service. If you're open to sharing more about your experience, please email us at [email protected] so we can follow up with you.
Medical staff refused to provide necessary treatment for sick patients
Business reply on Google
Hello Kyle-- We're sorry to see your 1-star rating. If you're open to sharing more about your experience, please email us at [email protected] so we can follow up with you.
Long wait time and inaccurate medical notes from the doctor.
Business reply on Google
We're sorry to see your 1-star rating. If you're open to sharing more about your experience, please email us at [email protected] so we can follow up with you.
Excessive hold times prevent patients from reaching the medical office.
Business reply on Google
We are very sorry to hear this. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
poor communication with pharmacy and patients and unprofessional staff behavior
Business reply on Google
Hi Jason, we are very sorry to hear this. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Staff refused to refill emergency inhaler and mocked patient's breathing difficulties.
Business reply on Google
We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Staff prevented communication with doctor regarding serious health concerns.
Business reply on Google
Hi Steffen, we are very sorry to hear this. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Office staff are rude and unhelpful regarding scheduling appointments.
Business reply on Google
Hi Andi, we are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Office failed to accommodate long-term patient with timely appointment request.
Business reply on Google
Hi Noah, we are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Long wait times and difficulty scheduling appointments with consistent doctors.
Business reply on Google
We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Staff failed to provide medication refill before patient vacation.
Business reply on Google
We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
The office is poorly organized and the manager is rude.
Business reply on Google
We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Patient denied doctor access leading to delayed diagnosis of blood infection
Business reply on Google
Hi Mark, We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Appointment cancelled repeatedly due to insufficient lab staffing
Business reply on Google
Hi Marah, We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Staff and doctor were rude and failed to communicate regarding refills.
Business reply on Google
Hi Joyce, We are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
The doctor failed to call in the requested prescription.
Business reply on Google
Hi Sandra, we are very sorry to hear this and would like to learn more. Please send your phone number to [email protected] so we can follow up with you as soon as possible.
Front desk staff member was rude and condescending to elderly patient.
Business reply on Google
Hi Nishi. We are very sorry to hear this. We also received your email and someone will be following-up with you soon.
Front desk staff failed to honor scheduled appointment for a child.