Barton Creek Square
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Kiosk sold overpriced counterfeit toy products to the customer.
Business reply on Google
Hi Julian, thanks for taking the time to leave us a review. Our community's feedback is important to us and we'll make sure to pass your concerns to the merchants so that they can focus on improving. Thank you again for taking the time to share this with us.
Mall location poses environmental risk to the Edwards Aquifer recharge zone.
Sales associates were inattentive and using phones instead of assisting customers.
Business reply on Google
Hi Lenita, we appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. We will pass your concerns along to the merchant and hope that you'll visit us again for a better experience.
Cafeteria tables are consistently left uncleaned throughout the day.
Business reply on Google
Hello there, we appreciate your feedback. We strive to ensure that our cafeteria is always clean and well-maintained. We’ll look into this issue with our maintenance team at Barton Creek Square. Please reach out at https://www.simon.com/contact if you would like to discuss this further.
restrooms at the mall are consistently dirty
Business reply on Google
Hi Koray, we appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. That of course means ensuring everything is clean and well-maintained. Please reach out at https://www.simon.com/contact if you would like to discuss this further.
Staff and management provided dismissive and unprofessional customer service.
Business reply on Google
Hi Jocelyn, thank you for sharing this with us. We want to ensure everyone feels welcome in every merchant at Barton Creek Square. If you'd like to share more details about your visit, we'd love to hear from you at https://www.simon.com/contact. We'll make sure that your feedback reaches the stores and hope you’ll visit us again for a better experience.
The mall bathrooms are unsanitary and lack proper cleaning.
Business reply on Google
Thanks for sharing your experience. We’ll look into this issue with our maintenance team at Barton Creek Square. Please reach out at https://www.simon.com/contact if you would like to discuss this further.
Staff member was rude and disrespectful to the customer
Business reply on Google
Hi Chad, we appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. We will pass your concerns along to the store and hope that you'll visit us again for a better experience.
Vehicle broken into and expensive items stolen due to lack security
Security failed to address disruptive behavior by groups of teenagers.
Mall policy change prohibits dogs from entering the premises.
Business reply on Google
Hi Laura, we're dedicated to providing the best possible shopping experience, and we'll make sure to share your concerns about our policies with our team. We're always improving and hope to see you again for a better experience. Please reach out to us at https://www.simon.com/contact if you would like to discuss this further.
customers were discriminated against and forced to leave by staff
Security guard harassed customer and mall staff refused to provide identification.
The mall merchandise is considered overpriced.
Business reply on Google
Thank you for your review, Leo. We value our community's feedback and understand your concerns. We strive to provide the best possible shopping experience with premium accommodations such as EV parking, free WiFi, and family-friendly areas. We appreciate your input and hope you visit again for a better experience. Feel free to share any additional feedback by reaching out at https://www.simon.com/contact.
Child injured on escalator with inadequate security and management response.
The mall facilities are poorly maintained and dirty.
Business reply on Google
Hi Jul, we appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. That of course means ensuring a well-maintained and inviting mall. Please reach out at https://www.simon.com/contact so that we can get in touch with you and hopefully earn back your trust.
fitting rooms lack locks and staff supervision
Business reply on Google
Thank you for sharing your experience, Edward. We understand your concerns about privacy and the importance of providing a comfortable and respectful shopping environment. Please contact us at https://www.simon.com/contact to discuss this further.
dog feces found on the floor in multiple mall locations
Business reply on Google
Hi Lisa, we appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. That of course means ensuring everything is clean and well-maintained. Please reach out at https://www.simon.com/contact if you would like to discuss this further.
aggressive sales tactics and cult recruitment attempts within the mall
Photo booth failed to capture images and requested additional subscription fees.
Business reply on Google
We appreciate your feedback. Our goal is to provide a world-class shopping experience for our community in Austin. We'll forward your complaint to the kiosk owner for investigation. We hope that you'll visit us again for a better experience.