Basse Nails & Spa
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The nail service quality was poor and unprofessional.
The nail salon provided poor quality manicures and inadequate cleaning.
Business blocked customer after charging sixty-five dollars for services.
Staff hung up on customer and business allegedly caused bacterial infection.
staff hung up on the customer and blocked their number
Customer vehicle was towed while visiting the business location.
Business reply on Google
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at [storephone] when convenient.
Nails fell off prematurely due to rushed application by staff.
Business reply on Google
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at [storephone] when convenient.
customer developed a severe infection following a pedicure service
Staff were unprofessional and appointments were delayed.
Business reply on Google
I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right. Let’s get on a call and address this ASAP, we value your business. Please contact us at [storephone] when convenient.
Nail technician caused bleeding and provided poor quality service.
Staff spoke rudely about customers in a different language.
Staff displayed rude behavior and poor customer service during the appointment.
Technician caused physical injury and provided poor customer service
Staff used dirty tools and caused physical pain to customer nails.
The pedicure service was rushed and of poor quality.
Gel polish is lifting four days after the pedicure service.
Nails peeled after one week and business refused to fix them.
Technician caused nail damage and poor gel application due to rushing.
Inconsistent and excessive pricing for basic nail services
Staff rushed service and caused a finger injury during nail application.