Bay Club Carmel Valley
🏋️ Fitness & Gyms · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Membership office failed to return calls regarding account updates.
Business reply on Google
Thank you, Steven, for your feedback and for being a longtime member. I'm sorry to hear about your recent experience with our membership office and will work with our team to address this. Please contact us directly so we can assist you further.
Shower walls and floors are not cleaned thoroughly.
Business reply on Google
Hi Josh, Thank you for your feedback. We strive to offer a level of service that meets the expectations of our members, and I’m sorry to hear about your experience at the Club. I can be reached at [email protected] to discuss our daily routines in addressing the shower cleanliness as well as overnight work and future plans.
Gym facilities and equipment quality do not justify the high price.
Business reply on Google
Hello Eshwar}, Thank you for taking the time to post your review. I'm so sorry to hear that your time at the club was anything less than great. I'd love to find some time to discuss your experience, enroll you in one of the nightly basketball leagues or get you connected with members that play in the evenings at the club. Please contact me at your convenience at [email protected]
The gym is outdated, overpriced, and restricts facility tours.
Business reply on Google
Hi Sandy, thank you for taking the time to write a review on the club. We appreciate the feedback and would love to set you and your friend up on a tour of our club to use for the day. Please reach out to discuss - [email protected]
unfair billing practices and poor camp facility conditions
Business reply on Google
Hi Sheila, we are sorry to hear about your daughter's experience with us at camp as we strive to ensure all our campers and counselors in training have a fun, engaging experience through multiple activities across the property. Please send me a note on a good day/time to connect and discuss further at [email protected] as we appreciate your feedback.
Gym prioritizes pickleball over basketball court access for children
Business reply on Google
Thank you, James, for taking the time to write a review. We value your feedback and will work with our team to improve this. If you'd like to discuss your review anymore, please reach out at your convenience to Nick Diciaula EVP San Diego 858-369-3227 or [email protected]. Thank you!
Member was photographed by another patron without consent while exercising.
Business reply on Google
Hi Jessica, Thank you for taking the time to write a review, we are disappointed that you did not enjoy your experience with us and certainly strive for all members to be comfortable at our club. We are excited that our fitness floor renovation is complete with new equipment, I invite you to give us another try in the future. You can reach me directly to set up or to discuss your experiences further with us as we appreciate the dialogue from you. Nick Diciaula EVP San Diego 858-369-3227 or [email protected]
Staff denied member access and were rude regarding account verification.
Business reply on Google
Hello Kat, I’m sorry the service you received was anything less than perfect. This is not indicative of the care and value we continually hope to offer our community, and I want to personally apologize for your recent experience. I would love to discuss your feedback further. Please reach out at [email protected].
High membership costs, rude staff, parking issues, and lack of equipment.
Business reply on Google
RI, we appreciate the feedback you gave the business office this morning, we are still firm on our membership policies and wish you the best.
Staff pressured customer to sign contract without time to review
Business reply on Google
Thank you Catryn for taking the time to write a review. We value your feedback, and will work with our team to improve this. If you'd like to discuss your review anymore, please reach out at your convenience to [email protected]. Thank you!
membership is not transferable between different club locations
Business reply on Google
Hello Savas, and welcome to San Diego, Thank you for your feedback. We strive to offer a level of service that meets your expectations, and I’m sorry to hear about your recent experience at the Club. I would enjoy the opportunity to meet with you to discuss your feedback. Please feel free to contact me at your convenience. I can be reached at [email protected].
Locker room showers have had no hot water for three days.
Business reply on Google
Hi Scott, please stop in the business office to discuss.
Staff harassed customer by monitoring restroom usage during a visit.
Business reply on Google
Hello Al, Thank you for your feedback. We strive to offer a level of service that meets the expectations of both our members and guests, as well as keeping our club safe and secure for our membership base.
Staff denied restroom access and required intrusive sign-in procedures.
Business reply on Google
Hello Annaiza, Thank you again for your feedback. We strive to offer a level of service that meets the expectations of both our members and guests, as well as keeping our club safe and secure for our membership base.
Staff refused to assist with check-in process or verify account information
Business reply on Google
Hello Aaron, Thank you for your feedback. We strive to offer a level of service that meets your expectations, and I’m sorry to hear about your recent experience at the Club. I would like to connect with you to discuss your feedback. Please feel free to contact me at your convenience. I can be reached at [email protected].
Staff prioritize elite members and restrict access to sports courts
Business reply on Google
Thank you for taking the time to write a review. We value your feedback and will work with our team to improve our ability to hear your concerns. If you'd like to discuss your review anymore, please reach out at your convenience to [email protected]. Thank you!
Poor facility maintenance, cleanliness issues, and unhelpful staff.
Business reply on Google
Hello Jodi, Thank you for your review. I'm so sorry to hear that your time at the club was anything less than great. I'd love to find some time to discuss your experience. Please contact me at your convenience at [email protected]
gym failed to provide requested heavy boxing bag equipment
Presence of a rat in the pool and dirty towels.
Club closed early for a private event without adequate notice